Business Details
24 Years
experience
Custom Home Builders in the Pacific Northwest
Since 2002, Reality Homes has been a family-owned leader in custom home construction across the Pacific Northwest. Founded by brothers Lowell and Jamie Hankel, we combine over two decades of expertise with a personalized approach to transform homeowners' visions into reality. Our commitment to quality craftsmanship is evident through rigorous quality control measures, including 20-point inspection checklists and energy-efficient building practices. Recognized with the NAHB Diamond Builder Award and Better Business Bureau accreditation, we prioritize design flexibility, offering over 65 floor plans customizable to individual needs.Our Stress Less Partnership Program and QBW Quality Builders Warranty provide clients with financial confidence and long-term peace of mind. With 10 Design Centers spanning Washington, Oregon, and Idaho, we deliver homes that balance premium appointments with exceptional value, ensuring lasting satisfaction for every homeowner.
Services
Custom Home Building
Energy-Efficient Homes
On Your Lot Construction
Home Customization
Warranty Programs
Details
- Year established: 2002
Highlights and features
- We offer over 20 years of custom home building experience in the Pacific Northwest
- Our 20-point quality inspection process ensures superior craftsmanship
- We provide energy-efficient homes with 10-year structural warranty coverage
- Our Stress Less Partnership Program simplifies financing and customization
- We maintain 10 Design Centers across Washington, Oregon, and Idaho for local support
Associations and certifications
- NAHB Diamond Builder Award
- Better Business Bureau
What people say
Excellent customer service
Love it
Great experience
Perfect home
Highly recommend
Services
Custom Home Building
Reality Homes specializes in constructing fully customized residences tailored to individual needs. Our process combines personalized design consultations with rigorous quality control measures, including 20-point inspection checklists and energy-efficient building practices. With over 60 floor plans available and complete design flexibility, we ensure each home reflects the unique vision of its owners while maintaining structural integrity and long-term value.
Energy-Efficient Homes
Our energy-smart homes feature advanced insulation systems, high-efficiency HVAC units, and Low-E windows that reduce utility costs. The construction process incorporates sustainable materials and techniques that meet or exceed industry energy standards. These homes typically appraise 20% higher than build costs, providing immediate equity for homeowners while maintaining environmental responsibility through reduced energy consumption.
On Your Lot Construction
We specialize in constructing homes on clients' existing properties, eliminating the need for relocation. This service includes site assessment, foundation engineering, and customized design adaptation to suit specific land characteristics. Homeowners can utilize existing lot equity toward construction financing, often enabling low-down payment options while maintaining complete control over their home's location and surroundings.
Home Customization
Our customization options allow homeowners to modify floor plans, add premium features, and select interior finishes. From structural changes like room additions to aesthetic choices such as cabinetry and countertops, we provide personalized solutions that match individual lifestyles. The Stress Less Partnership Program ensures seamless integration of client preferences throughout the building process.
Warranty Programs
Every Reality Home includes the QBW Quality Builders Warranty, featuring 1-year workmanship coverage, 2-year systems protection, and 10-year structural guarantees. Backed by Liberty Mutual, this comprehensive program provides long-term security for homeowners. The warranty complements our rigorous construction standards, ensuring peace of mind and investment protection for the life of the home.
Questions
What areas do you serve for home construction?
We build custom homes throughout Washington, Oregon, and Idaho with 10 Design Centers strategically located across these states.
Do you offer financing options for new homes?
Yes, we work with preferred lenders and offer our Stress Less Partnership Program to help clients secure competitive financing terms.
What warranty coverage is included with your homes?
All homes include the QBW Quality Builders Warranty with 1-year workmanship, 2-year systems, and 10-year structural coverage.
Can I customize existing floor plans?
Absolutely - we welcome plan modifications including wall reconfiguration, room additions, and feature upgrades to meet your specific needs.
How long does the home building process take?
Construction timelines vary by location and complexity but typically range from 6 to 12 months depending on design specifications and site conditions.
Videos
Reviews (7)
Drew M.
Jun 23, 2022
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Our family just completed a build with RHI. In truth, our dream-home could not have been realized for the price we received had we selected another builder. Overall, we are very pleased. That's not to say, however, that the ride from start to finish was always smooth. I strongly recommend that you keep records of all interactions and that you hold RHI to a high degree of accountability for the trades they hire to do the work.
That being said, our Site Supervisor, Josh White, was our anchor. He responded to our needs and requests and personally ensured they were addressed accordingly. He went above and beyond and truly advocated for us as owners. We are extremely grateful for him and the integrity with which he represents RHI. If you select RHI as your builder, ask for Josh to be your Site Supervisor. He will fulfill his responsibilities to the company, and to you as the owner, with diligence.
That being said, our Site Supervisor, Josh White, was our anchor. He responded to our needs and requests and personally ensured they were addressed accordingly. He went above and beyond and truly advocated for us as owners. We are extremely grateful for him and the integrity with which he represents RHI. If you select RHI as your builder, ask for Josh to be your Site Supervisor. He will fulfill his responsibilities to the company, and to you as the owner, with diligence.
Lillian H.
Jun 02, 2022
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This company is dishonest. Blames all of their trades and never take accountability. They are horrible to work with and I can't believe people still use them. Their price per square foot is low for a reason. Stay away! Buyer beware!
Sarah B.
May 27, 2022
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Horrible, horrible company to work with. They lie every chance they get. If I wasn't on their a** 24/7 we probably still wouldn't have a house. They never return phone calls nor do they call trades when they tell you they do. (I had to contact trades myself to find out that they never had contacted them). We've had a hot water heater problem since it was installed, kept being told that someone was coming to fix it. 7 months later I had to threaten an attorney to finally get someone to do something about it.
Spend the extra money and go with a different contractor. I thought I was getting a good deal by going through them, but it was nothing but a headache and roller coaster. It wasn't worth it. They go through project managers faster than any company (That should tell you something). All they do is LIE LIE LIE!
Spend the extra money and go with a different contractor. I thought I was getting a good deal by going through them, but it was nothing but a headache and roller coaster. It wasn't worth it. They go through project managers faster than any company (That should tell you something). All they do is LIE LIE LIE!
Shelly Dunn
Mar 27, 2022
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I have worked with Marie Herdt as one of their vendors and I appreciate the knowledge and commitment of all the team members. Marie works an unbelievable amount of hours each day doing her absolute best to meet the expectations of both buyers and current homeowners. Thank you for all you do!
Michelle Clark
Jan 16, 2022
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Back in November I was to have a price increase 11/22/21 when my 120 days where up I called weeks beforehand I was told I'll make a note on my calendar to let me know what that will be inadishion there may be price in crease in January 1/22 she tells me since then I've called left Meg to her direct line left multiple emails with no response very disappointed the lack of communication is very disappointing my family's already been thru so much with are house burning to the ground 5/22/21 we don't need the stress of chasing down the contractor to get answers about how much more money it will cost hope this helps some one eles.
Kristen M.
Dec 10, 2021
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Before you choose your builder do some serious homework. Weigh your options and read reviews and social media before you make your final decision. If you choose to build with RH set your expectations low, plan on being ignored(even after you text, send emails and leave voice messages). Also plan on RH not taking any accountability or try to make things right. Make sure to document and re-read documents as they will make mistakes that in the end will only cost you money.
They will change your PM multiple times and throw their own employees under the bus. We are at the end of our build after over a year and still can't be done with this nightmare. I have all the receipts to show our story with Reality from the VERY beginning to the very end.
They will change your PM multiple times and throw their own employees under the bus. We are at the end of our build after over a year and still can't be done with this nightmare. I have all the receipts to show our story with Reality from the VERY beginning to the very end.
Madysen O.
Nov 10, 2021
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If anyone ever says they recommend Reality homes, they're probably a paid actor. Worst building experience a person could have. not only did they do a 10k price increase after signing, and block my number and email after the build was complete, but this is a little list to get an idea of how horrendous they are. Months late on the build, unfinished projects throughout the entire home. Wall studs are not up to code, (when I told my build inspector who mind you is literally just an electrician filling the position, he laughed and said he'd like to see my husband do better) crooked wavy walls, cracks in ceiling they refused to fix and blamed us for before the home was even complete? doors left without knobs, "punch list" NEVER completed once they received their final payment, the list goes on. Once they received final payment they blocked me on everything.
