Custom Air

Business Details

50 Years

experience

Emergency

services

Your Trusted Partner for HVAC Solutions

Custom Air has been a trusted provider of residential HVAC services in central Ohio since 1976. Founded on principles of integrity and customer satisfaction, we specialize in heating, cooling, and indoor air quality solutions for homeowners. Our team of certified technicians delivers expert installation, repair, and maintenance services for HVAC systems, including furnaces, air conditioners, heat pumps, and geothermal systems. With three locations in Columbus, Dublin, and Delaware, Ohio, we serve over 40 communities with prompt emergency service and upfront pricing. Our commitment to safety, quality workmanship, and customer-centric service has earned us a BBB A+ rating and recognition as an Angie's List A-rated contractor.

We offer extended warranties, flexible financing options, and comprehensive maintenance plans to ensure long-term system performance. Our locally owned business combines decades of experience with continuous employee training to maintain industry-leading standards. Through our Service To Others program, we actively support community initiatives while maintaining a focus on environmental responsibility and energy-efficient solutions.

Services

AC Repair Furnace Repair Ductless Mini-Split Heat Pumps HVAC Maintenance Indoor Air Quality Geothermal HVAC Water Heaters

Details

Year established: 1976

Highlights and features

100% Customer Satisfaction with fair, honest, and personalized service
Exceptional Workmanship backed by 1-year workmanship warranty
Trusted Partnerships combining manufacturer warranties with tailored coverage
Unmatched Quality in air duct fabrication and installation
Safety First approach prioritizing customer and team health

Associations and certifications

BBB A+
Angie's List A Rated

What people say

Reliable service Professional technicians Transparent pricing Prompt emergency response Exceptional customer service

Website

Update Listing

Services

AC Repair

Our certified technicians provide comprehensive air conditioning repair services for all makes and models. We offer 24/7 emergency service, thermostat troubleshooting, compressor repairs, refrigerant leak detection, and electrical inspections. With upfront pricing and honest recommendations, we ensure efficient cooling system operation while preventing future breakdowns through thorough diagnostics and preventive maintenance checks.

Furnace Installation

We specialize in professional furnace installation for both new and existing homes. Our energy-efficient heating solutions include proper system sizing, performance testing, and post-installation inspections. We install high-efficiency models that reduce energy costs while ensuring proper functionality through comprehensive testing and calibration of all components for optimal winter performance.

Ductless Mini-Split

Our ductless mini-split systems provide year-round temperature control for homes without ductwork or specific room requirements. We offer precise installation services including system sizing, positioning, and calibration. Our experts help select between wall-mounted, floor-mounted, or ceiling cassette options while providing complete system operation training for maximum efficiency and comfort.

Heat Pump Services

We provide complete heat pump solutions including installation, repair, and maintenance. Our energy-efficient systems reduce electricity consumption while offering dual functionality for both heating and cooling. Our installation process ensures proper sizing and seamless integration, while repair services address refrigerant leaks, compressor issues, and thermostat malfunctions to maintain optimal system performance.

HVAC Maintenance

Our comprehensive maintenance plans include seasonal tune-ups, filter replacements, electrical inspections, and system testing. We perform lubrication of moving parts, duct inspections, and thermostat calibration to ensure peak efficiency. Regular maintenance extends equipment lifespan, preserves warranties, and prevents unexpected breakdowns through early issue detection and preventive care measures.

Questions

What HVAC services does Custom Air offer?

We provide complete HVAC solutions including AC repair, furnace installation, heat pump services, ductless mini-split systems, indoor air quality improvements, water heater services, and comprehensive maintenance plans.

Do you offer emergency HVAC service?

Yes, we provide 24/7 emergency HVAC service with priority response for urgent heating and cooling issues across central Ohio.

Are financing options available?

We offer flexible financing options for HVAC system replacements and major repairs, subject to approved credit.

What areas do you serve?

We serve Columbus, Dublin, Delaware, and over 40 surrounding communities in central Ohio including Bexley, Grove City, Hilliard, and Westerville.

Do you provide maintenance plans?

Yes, our maintenance plans include semi-annual system checkups, priority emergency service, and discounts on repairs to ensure optimal HVAC system performance.

What makes Custom Air different?

We combine 49 years of experience with BBB A+ rating, Angie's List A rating, and 100% satisfaction guarantee while offering upfront pricing and 24/7 emergency service.

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Reviews (5)

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Foxstromical Foxstromical

Jun 13, 2022 Report

I did not follow through with this company to purchase my new ac unit system but the sales rep that was working with me was super professional, outstanding, and took care of me as if he was family. I can certainly say their commitment to the customer is legit and their prices and estimates were not astronomical compared to the competition. 10/10 if I didn't have a better offer come through from a family friend I would of went through with this company. Scott Hearing was amazing!

Trevor Glimpse

Jun 05, 2022 Report

Everything from start to finish was pleasant and professional. There were 3 rounds, a service person to check things out and to make a recommendation, a sales person to confirm and go over pricing options, and then a 2 person installation crew. All were very nice and respectful of our home. They confirmed and kept their appointment times. I would definitely recommend this company.

Elizabeth Wilson

May 22, 2022 Report

Disclaimer: This review was written only a day after installation was completed. The Custom Air team was extremely helpful, friendly and seemed to be very knowledgeable as well. Scott was our sales rep and he did a comprehensive review of our current air conditioning and heater system before recommending how to move forward. He did a great job at explaining our options and getting us additional information when asked.

On installation day, without having to ask, the install team (Eli & Ryan) used shoe covers and drop cloths in the work areas inside the home. They introduced themselves and explained the process before starting and tested everything at the end. Overall we were very happy with the experience.

Tony Furst

Apr 12, 2022 Report

I've known the leadership team at Custom Air for years and they have always been one of the absolute best HVAC service and installation companies in the Columbus metro area. When I needed to replace my twenty year old system there was no doubt who I was calling. Stellar crew, and superior performance from start to finish. Service: Heating system installation

Frank Torma

Apr 03, 2022 Report

My wife and I are happy about Custom Air. Sales Rep Scott was very helpful in understanding our needs and interpreting them into detailed options. He set the tone for the company in going the extra mile. Chad and his team were excellent in the initial investigation of our current heating/cooling situation. Very trustworthy, flexible and thoughtful. The installing team of Jake and Bolton were very easy to work with, real craftsmen. Custom Air is fortunate in having well rounded employees. Commendable Work, great product, friendly reliable staff.