Business Details
Emergency
services
Your Trusted Property Management Partner in Salem, OR
Northwest Pacific has been a trusted leader in residential property management across Oregon's Willamette Valley for over a decade. Our hands-on approach combines personalized service with industry expertise to deliver exceptional results for property owners and tenants alike. We specialize in managing single-family and multifamily homes in Salem, Keizer, Corvallis, McMinnville, Dallas, and surrounding communities. Our comprehensive services include property marketing, tenant screening, rent collection, financial reporting, and both routine and emergency maintenance. We pride ourselves on maintaining high occupancy rates while preserving property value through proactive care and strict adherence to Oregon Tenant-Landlord Laws. Our dedicated team of portfolio managers and skilled technicians ensures seamless communication, timely repairs, and transparent financial management.We work closely with housing authorities and local organizations to connect renters with suitable housing solutions that meet their specific needs. Our innovative online portals provide 24/7 access to account information, payment options, and maintenance requests for both owners and tenants. Through continuous market education and industry association memberships, we maintain compliance with evolving regulations while delivering cost-effective maintenance solutions. Our commitment to community-minded property care has made us one of Salem's most respected property management companies.
Services
Property Management
Tenant Placement
Rent Collection
Maintenance Services
Financial Reporting
Emergency Response
Property Inspections
Online Portals
Highlights and features
- We offer personalized property management with dedicated portfolio managers overseeing each property
- Our team provides 24/7 emergency maintenance response to protect property investments
- We utilize industry-leading software for transparent financial reporting and timely statements
- Our proactive maintenance approach prevents minor issues from becoming costly repairs
- We maintain strict compliance with Oregon Tenant-Landlord Laws through continuous education
Services
Property Management
Our comprehensive property management services ensure optimal investment performance through hands-on oversight. We handle day-to-day operations including tenant relations, lease enforcement, and property maintenance. Our local market expertise helps maximize rental income while maintaining high occupancy rates across Salem and the Willamette Valley.
Tenant Placement
We implement strategic marketing campaigns and personalized property showings to attract qualified tenants. Our thorough screening process includes background checks, credit evaluation, and rental history verification to ensure reliable tenant placements that minimize vacancy periods and turnover costs.
Maintenance Services
Our licensed technicians provide prompt maintenance response for both routine and emergency repairs. We handle everything from minor fixes to major renovations while maintaining strict compliance with safety standards. Our proactive approach prevents small issues from becoming expensive problems through regular property inspections.
Financial Reporting
We deliver clear, timely financial statements through our secure Owner Portal. Our comprehensive reporting includes rent collection tracking, expense management, and detailed income statements. Property owners receive monthly summaries and year-end tax documents to support informed investment decisions.
Online Portals
Our user-friendly online portals provide 24/7 access for both tenants and owners. Tenants can pay rent, submit maintenance requests, and communicate with management. Owners receive financial reports, document storage, and payment processing capabilities through a mobile-optimized platform that enhances communication and transparency.
Questions
What property management services do you offer?
We provide full-service property management including tenant placement, rent collection, financial reporting, property inspections, routine maintenance, and 24/7 emergency response services.
Which areas do you serve?
We manage properties in Salem, Keizer, Corvallis, McMinnville, Dallas, and other Willamette Valley communities including Albany, Monmouth, and Independence.
How do tenants submit maintenance requests?
Tenants must submit all maintenance requests in writing through our online portal to ensure timely response and proper documentation of all service needs.
What payment methods do you accept?
We accept online payments through our portal, as well as checks, money orders, and cashier's checks dropped in our secure 24/7 rent drop boxes.
How are property owners kept informed about their investments?
Our Owner Portal provides 24/7 access to financial statements, monthly summaries, tax documents, and property communications with secure mobile-friendly functionality.
What is your tenant screening process?
We conduct thorough tenant screening that includes background checks, credit evaluation, and rental history verification to ensure quality tenants for property owners.
Reviews (6)
Meg Johnston
Apr 27, 2022
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STAY AWAY! The don't care about you at all. My maintenance request for a down gutter (including 7 inch nails that sprayed across our deck when it fell) was down from December 19th 2021 until the day we left on March 7th after numerous maintenance requests submitted AND calls (in which I spoke to actual people) AND emails. We didn't feel safe using our deck for 4 of the 12 months, one quarter of our stay at the property, because of the downed gutter.
We refused to put our 5 year old at risk and he LOVED playing out back. Now I ask for the 8th to the 31st of March of our rent back since we paid in full and it's going to be another game of phone tag. I was told that i need to submit a request on their website to get my money back (without explanation because Elizabeth in the office hasnt been trained well or properly for her job). Whoever runs the office is lazy, rude, and doesn't know how to properly take care of people. YOU WILL BE TREATED LIKE A PAYCHECK AND NOTHING MORE.
Absolutely the worst, dehumanizing experience with a property management company I'd ever experienced. It is the perfect picture of a failing company on many fronts that only cares about profit and not people.
We refused to put our 5 year old at risk and he LOVED playing out back. Now I ask for the 8th to the 31st of March of our rent back since we paid in full and it's going to be another game of phone tag. I was told that i need to submit a request on their website to get my money back (without explanation because Elizabeth in the office hasnt been trained well or properly for her job). Whoever runs the office is lazy, rude, and doesn't know how to properly take care of people. YOU WILL BE TREATED LIKE A PAYCHECK AND NOTHING MORE.
Absolutely the worst, dehumanizing experience with a property management company I'd ever experienced. It is the perfect picture of a failing company on many fronts that only cares about profit and not people.
DeviousKitty
Apr 05, 2022
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DO NOT RENT FROM THESE PEOPLE! I have had maintenance requests outright ignored, rodent problems being ignored as well (which they actively lied to pest control that there were no reports of rodents from residents) AND these people do not care about your health, they'll ignore mildew and black mold growing in their walls! They try to lie and fine you fees that are unwarranted, they're actively rude to their residents and expect you to spend gas or bus fair to deliver rent to their office instead of collecting it at the location your apartment is in. These people are aweful! They don't need your money, your time, or even any attention besides one thing; A CLASS-ACTION LAWSUIT.
Chelsey Morien
Jan 03, 2022
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This is not their location. They didn't bother updating their address with tenants or their website. And the bubble letter signs on their former storefront are impossible to read. Get as far away from this scam of a business as you can!
Seth Kelevra
Nov 10, 2021
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Extremely rude and not responsive. Upon meeting all application requests and being advised of numerous options in order to obtain residency my application was denied and I was told my application fee WILL NOT be refunded at no-fault of my own. NWPP management states 3-5 business days for application review, it took nearly a month. It's hard enough for people these days and companies like this who extort unfavorable circumstances to simply obtain $55 application fees that can be denied for ANY reason of their choosing is unacceptable.
Keaton Schrank
Oct 23, 2021
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Do not rent from them if you want your security deposit back. The property I lived in was sold to NWPPM one week before I moved out (I had already submitted my notice to my old property manager). A month after my vacate date, I received my "return of security deposit" in the mail (it had been mailed to my address at their property and not the forwarding address I gave them) and was shocked to find out that I had gotten none of my security deposit back.
I was very clean and not destructive. The total charges for cleaning/fixes conveniently costed the exact amount of my deposit. They charged $310 to fix nail holes that were there when I moved into my apartment (they were painted over by the previous property manager). They also charged a $450 painting fee, and I simply cannot fathom what they needed to paint for that amount. Anyway, stay away at all costs.
I was very clean and not destructive. The total charges for cleaning/fixes conveniently costed the exact amount of my deposit. They charged $310 to fix nail holes that were there when I moved into my apartment (they were painted over by the previous property manager). They also charged a $450 painting fee, and I simply cannot fathom what they needed to paint for that amount. Anyway, stay away at all costs.
Jennifer S.
Oct 17, 2021
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I just found out one month after they took over my apartment complex, they raised my rent with no warning. I can barely afford to live here, I don't have section 8 like everyone else. I'm a single mom going to school full time. I have paid my rent on time and faithfully for over 2 years. I feel like I'm being punished for no reason. Property management companies like this are the reason why the world keeps getting worse and worse for working people. My rent is now as much as a mortgage, and I have no outdoor area, no dishwasher, no nothing. It's just a box with walls. Why would you do this to people?
