Business Details
19 Years
experience
Emergency
services
Rochester's Trusted Plumbing Experts Since 2007
Pride Plumbing of Rochester of Rochester was founded in 2007 with a commitment to punctuality, competitive pricing, and cutting-edge technology. As licensed master plumbers, we prioritize customer trust through rigorous employee background checks, drug testing, and comprehensive insurance coverage. Our technicians arrive prepared with fully stocked vehicles containing thousands of parts, ensuring most jobs are completed in a single visit. We guarantee on-time service and upfront pricing with no hidden fees, supported by a team that communicates proactively before each appointment. With over 3,000 customer reviews across platforms, we maintain a reputation as Rochester's trusted plumbing provider, serving Monroe County with emergency services, water heater installations, sump pump repairs, and ADA-compliant solutions.Our three core principlestimeliness, competitive pricing, and technological expertiseguide every interaction, while our community engagement initiatives reinforce our dedication to local neighborhoods. Recognized with a BBB A+ rating and multiple service awards, we combine 17 years of experience with personalized care for residential and commercial clients.
Services
Water Heaters
Sump Pumps
Bathroom Plumbing
Gas Lines
Shower Valves
Kitchen Plumbing
Water Filtration
Drain Cleaning
Emergency Repairs
Plumbing Inspections
Details
- Year established: 2007
Highlights and features
- We guarantee on-time service with 17 years of local experience
- Our trucks carry 3,000+ parts for one-visit repairs
- We provide upfront pricing with no hidden fees
- All technicians undergo background checks and drug testing
- We offer same-day emergency service during business hours
Associations and certifications
- BBB Accredited A+
What people say
Excellent service
Prompt and efficient
Highly recommend
Great communication
Professional technicians
Services
Water Heaters
We install, repair, and replace both traditional and tankless water heaters. Our technicians handle electric, gas, and hybrid models while providing energy efficiency advice. Emergency water heater services are available during business hours with same-day solutions for critical failures.
Sump Pumps
Our sump pump services include primary unit installations, battery backup systems, and smart monitoring solutions. We specialize in preventing basement flooding through proper sizing and code-compliant installations. All work includes testing with our proprietary alarm verification process.
Drain Cleaning
We offer hydro jetting, augering, and video inspection services for drain clearing. Our technicians identify root causes of clogs rather than providing temporary fixes. Commercial clients receive scheduled maintenance plans to prevent emergency situations.
Gas Line Services
We install, repair, and convert natural gas lines for residential and commercial properties. Services include appliance hookups, leak detection using electronic sensors, and pressure testing to meet local code requirements. Emergency gas leak response available.
Plumbing Inspections
Our video pipe inspection technology identifies hidden leaks, blockages, and pipe deterioration. We provide digital reports with repair recommendations and cost estimates. Inspection services support real estate transactions and preventative maintenance programs.
Questions
Do you offer emergency plumbing services?
Yes, we provide same-day emergency service during regular business hours for critical issues like burst pipes and sewer backups.
What areas do you service?
We serve all of Monroe County including Rochester, Pittsford, Brighton, Fairport, and surrounding communities.
Are your plumbers licensed and insured?
Yes, we hold full master plumbing licenses and maintain comprehensive insurance coverage for all technicians.
How does your pricing work?
We provide upfront pricing at your location before starting any work with no hidden fees or surprise charges.
Do you offer maintenance agreements?
Yes, our service agreements help prevent emergencies through regular system inspections and proactive maintenance.
What payment methods do you accept?
We accept major credit cards, checks, and cash payments for completed plumbing services.
Videos
Reviews (5)
Laura L.
Jun 28, 2022
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Brandin was super informative and professional and kind giving me some bad news about coroded pipes. Thanks!
John Richardson
May 19, 2022
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I'm impressed! This is my first time with Pride and it will not be my last. Both Melissa, who set the appointment, and Keith, the service man, were very pleasant and easy to work with. Keith explained options very clearly and without a moment of "sales". We agreed on a path forward and he quickly installed a new main water shutoff and a new sump pump motor. Plumbing can be messy but Keith left the site cleaner than before he arrived. I'm considering a tank-less hot water system and will call Pride for the installation. I'm very satisfied and happy to find such a great technician and company! Highly recommended!
Nate K.
May 12, 2022
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Sadly my household is full of people with GI problems so we've been stopping up the toilets lately. From the get go the customer service was great. Jamie, took all my information, was rather pleasant, and let me know what I was looking at for cost. Day of I was set to have a tech come between, 4-7 however as I was headed home, Josh called and said if I was free they had a tech available now.
I happened to be free. Josh said the tech would soon call and give me an arrival time. With in 2 minutes, Daniel, the tech called and gave me an arrival time. Upon arrival Daniel was happy, friendly. Didn't smell of smoke, his uniform looked great (not like he just rolled out of bed). He got right to work and after a few minutes our toilet was clear. I had hoped to get a new toilet, but of course not thinking, with labor and such, it would have been way more than I planned on spending. Daniel didn't try to pressure me into buying something I couldn't afford, just gave me the options that were available and answered all my questions. In the end I old had him clear my clog. However I would absolutely use them again, and I would have no problem requesting Daniel.
I happened to be free. Josh said the tech would soon call and give me an arrival time. With in 2 minutes, Daniel, the tech called and gave me an arrival time. Upon arrival Daniel was happy, friendly. Didn't smell of smoke, his uniform looked great (not like he just rolled out of bed). He got right to work and after a few minutes our toilet was clear. I had hoped to get a new toilet, but of course not thinking, with labor and such, it would have been way more than I planned on spending. Daniel didn't try to pressure me into buying something I couldn't afford, just gave me the options that were available and answered all my questions. In the end I old had him clear my clog. However I would absolutely use them again, and I would have no problem requesting Daniel.
Christopher Urban
May 10, 2022
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I rarely write reviews. But, I felt compelled to write one after this experience. As far as the customer service & the quality of work goes, Pride Plumbing does a top notch job. I have no complaints there. However, I am quite displeased with the fixed/flat price that I was charged to replace an outdoor faucet. $500 to cut a pipe in an easily accessible space, pull the old faucet out & solder in a new one? That's insane. Even your employee said that it was an extremely easy job & it only took him 30 minutes. Really? $500 for that?
Nancy Jennings
May 06, 2022
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Very happy with the service provided by Kory and Pride Plumbing service earlier this week. Scheduling an appointment was easy. Kory was able to replace a tub stopper in my bathroom along with a faucet on the tub. He was very courteous and professional. He took the time to explain options with me and performed the task efficiently. I recommend Pride Plumbing for your plumbing needs.
