Business Details
50+ Years
experience
Trusted Garage Doors & Hearth Products in Roanoke Since 1959
Dixie Products has been a trusted name in hearth, home, and garage door solutions for 65 years, serving the Roanoke Valley with unmatched expertise and dedication. Founded in 1959 by Al Silverstein, our family-owned business has built a legacy of superior service, combining over 200 years of collective experience among our long-term, knowledgeable team members. We specialize in vented and vent-free gas logs, wood stoves, fireplaces, garage doors, and outdoor living products, offering both sales and professional installation from our modern 8,000-square-foot showroom in Roanoke, Virginia. Our commitment to quality is reflected in our A+ rating with the Better Business Bureau and our membership in the National Association of Home Builders and Hearth Products Association. We pride ourselves on supporting the local community and promoting 'shop local' initiatives while maintaining a strong focus on customer satisfaction and service excellence.With a history of adapting to industry trends and technological advancements, we continue to provide innovative solutions tailored to modern home needs. Our team of experts, including seasoned professionals like Owner & CEO Mark Silverstein, ensures every customer receives personalized guidance and reliable support. From garage door installations to fireplace maintenance, we deliver comprehensive services backed by decades of experience and a passion for what we do. Our buying power allows us to offer top-quality products at competitive prices, making us the go-to destination for hearth and garage door solutions in Southwest Virginia. As we look to the future, we remain dedicated to earning our customers' trust through unwavering service and a commitment to evolving with the needs of our community.
Services
Garage Door Installation
Fireplace Installation
Gas Log Services
Outdoor Grill Sales
Repair & Maintenance
Custom Quotations
Burner Replacement
Vent Pipe Sales
Product Education
Local Delivery
Details
- Year established: 1959
Highlights and features
- Family-owned with 65 years of local expertise in hearth and garage door solutions
- Team combines over 200 years of experience in residential and commercial installations
- A+ rating with the Better Business Bureau since 1959
- Largest showroom in Southwest Virginia with 8,000 square feet of product displays
- Offering in-house professional installation for all garage door and hearth products
Associations and certifications
- Better Business Bureau (BBB)
Services
Garage Door Installation
Professional garage door installation services for residential and commercial properties. We offer full system installations including tracks, springs, and openers with expert troubleshooting and tension adjustments. Our team provides custom-built quotations and handles threshold, astragal, and trim installations to ensure perfect fit and functionality.
Fireplace Installation
Comprehensive fireplace installation for gas and wood-burning systems. Our services include direct vent and vent-free fireplace installations, burner system setup, and complete vent pipe sales. We provide in-store service for burner replacements and broken log replacements when available through vendors.
Gas Log Services
Specialized gas log services including installation, cleaning, and maintenance for both vent-free and direct vent systems. Our technicians handle remote control system integration and provide troubleshooting for optimal performance. We offer custom work options with liners and fireplace doors to enhance efficiency and aesthetics.
Outdoor Grill Sales
Sales and assembly of premium outdoor grills including gas, charcoal, and pellet models. We offer brands like Broilmaster and provide manufacturer replacement parts, gas line regulator troubleshooting, and delivery services within our local area. Our team provides product education for new purchases.
Repair & Maintenance
Ongoing repair and maintenance for all installed products. Our services cover garage door components, hearth systems, and outdoor equipment. We offer in-house service for what we sell, including special order parts availability and education for product maintenance to extend lifespan and ensure safety.
Questions
What areas do you service?
We serve the Roanoke Valley and Southwest Virginia regions with delivery and installation services available within our local area.
Do you offer installation services?
Yes, we provide professional in-house installation for all garage doors, fireplaces, and outdoor living products purchased from our showroom.
What payment methods do you accept?
We accept all major credit cards for purchases and service appointments at our Roanoke location.
Are special order items returnable?
Special order items require full payment at order placement and are non-returnable according to our store policies.
Do you service what you sell?
Yes, our team provides maintenance and repair services for all products we sell, including garage doors, hearth systems, and outdoor equipment.
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Reviews (4)
John M.
Feb 17, 2022
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AJ came out to perform maintenance and cleaning on our 25 year old propane gas logs. He did a great job and got everything back to working like new. Very professional and reliable. The office employees were responsive and very helpful. Thank you!
Mary Lou Prillaman
Nov 30, 2021
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Ordered my vent free logs December 7, 2020. Because of Covid and parts ordered from China, my logs arrived March 9, 2021. Had my right arm and handy man, Brian Whitten, make my box for petite logs for my downstairs Sewing studio. Plumber was Paramount Heating and A/C of Roanoke. Ran gas hook up; outside to gas line, even painted the pipe! I give each person who helped me five stars. Fast forward to November 2021, logs are in and job is finished. Could not be happier, thank you Dixie Products. November 16, 2021. Sincerely, Mary Lou of south Roanoke county. Would love to post my picture, not sure how.
Vicky Reynolds
Oct 17, 2021
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Great selection of gas fireplace logs. super nice gentleman waited on us. Very helpful and didn't try to oversell.
Leigh J.
Aug 17, 2021
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I bought my Broilmaster grill from Dixie 16 years ago. Not only is it an outstanding grill, but the customer service on parts over the years has been great. They have taken care of any part it has needed.