Business Details
50 Years
experience
Emergency
services
Expert Plumbing & HVAC Services in Taunton, MA
Since 1976, Jim Dorsey & Son has served residential and business customers in Taunton, MA, and surrounding communities as a family-owned and operated plumbing and HVAC company. Our 45+ years of experience ensure we deliver expert installation, repair, and maintenance services for plumbing, heating, cooling, and drain systems. As fully licensed and insured professionals, we guarantee workmanship and up-front pricing while offering 24/7 emergency services for club members. Our commitment to quality extends to using only top brand equipment and providing comprehensive service guarantees.With a dedicated team of certified technicians and a focus on customer-centric solutions, we maintain our reputation as a trusted local partner for comfort and reliability. Our expertise includes specialized services like tankless water heaters, sewer line repairs, and HVAC system diagnostics, supported by ongoing training and industry-standard practices. This combination of experience, technical proficiency, and personalized service positions us as a respected authority in Massachusetts plumbing and HVAC solutions.
Services
Plumbing Repair
Water Heaters
Sump Pumps
Gas Lines
Drain Clearing
Camera Inspection
Sewer Lines
Heat Pumps
Furnaces
Boilers
Details
- Year established: 1976
Highlights and features
- Family Owned & Operated since 1976
- Fully Licensed & Insured Technicians
- 100% Workmanship Guarantee
- Up-Front Pricing with No Hidden Fees
- 24/7 Emergency Services for Club Members
What people say
Same Day Service
Expert Technicians
Workmanship Guarantee
24/7 Emergency Support
Seasonal Tune-Ups
Services
Plumbing Repair
Our plumbing repair specialists diagnose and fix leaks, pipe bursts, fixture issues, and water pressure problems using modern equipment. This service benefits homeowners by preventing water damage, reducing utility costs, and ensuring system reliability. Our licensed technicians complete repairs efficiently with up-front pricing and a 100% satisfaction guarantee.
Heating System Repair
We repair all heating systems including furnaces, boilers, and heat pumps. Our technicians address ignition issues, thermostat malfunctions, and efficiency problems. This service maintains indoor comfort during cold months, improves energy efficiency, and extends system lifespan. Customers receive comprehensive diagnostics and repair recommendations for optimal performance.
Drain Clearing
Our drain clearing service removes blockages using hydro-jetting, camera inspections, and rooter equipment. This prevents sewage backups, eliminates unpleasant odors, and restores proper drainage. The service covers residential and commercial properties, with technicians handling everything from minor clogs to main sewer line issues.
AC Repair
We provide repairs for central air conditioning and mini-split systems, addressing refrigerant leaks, compressor problems, and thermostat failures. This service restores cooling efficiency, reduces energy bills, and extends equipment life. Customers benefit from same-day diagnostics and expert repair solutions during hot summer months.
Sump Pump Installation
Our sump pump services include installation, maintenance, and emergency repairs to prevent basement flooding. This protects properties from water damage, mold growth, and structural issues. Technicians use durable, high-capacity pumps that automatically remove excess water during heavy rains or plumbing emergencies.
People
Jim Dorsey
Founder
With over 45 years in the industry, Jim established the company in 1976, prioritizing family values, quality service, and customer satisfaction. His leadership built a trusted reputation in Taunton's plumbing and HVAC sector.
Matthew Dorsey
Vice President
As second-generation leader, Matthew ensures operational excellence while maintaining the company's founding principles. He oversees service quality, technician training, and community engagement initiatives in local markets.
Shaun
Service Manager
Shaun manages daily operations, coordinating emergency responses and scheduling. He brings 15+ years of field experience, ensuring service teams maintain high standards for every customer interaction.
Cathal O'Connell
Operations Manager
Cathal oversees logistics, equipment inventory, and workflow efficiency. His 20-year career includes roles in commercial HVAC projects before joining Jim Dorsey & Son's leadership team.
Adam
HVAC Technician
Certified HVAC specialist with 8 years of experience installing and maintaining heating systems. Adam focuses on energy-efficient solutions and customer education about system maintenance requirements.
Questions
What services do you offer?
We provide plumbing repair, heating and cooling systems, drain cleaning, water heaters, gas lines, and sewer line services in Taunton and surrounding areas.
Do you offer emergency services?
Yes, we provide 24/7 emergency services exclusively for Home Comfort Club members.
Are you licensed and insured?
Yes, we are fully licensed (License #1800C) and insured professionals serving Massachusetts since 1976.
Do you offer financing options?
Yes, financing is available for qualifying customers and major system replacements.
What areas do you service?
We serve Taunton and surrounding communities including Wrentham, Plainville, Foxboro, Sharon, Canton, Stoughton, Avon, and Walpole.
How can I schedule service?
Call (508) 761-1622 or schedule online through our Home Comfort Club membership portal.
Videos
Reviews (4)
Michele Ferlaino
Jun 06, 2022
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These guys were so nice, knowledgeable, and fixed my problem promptly. I felt that their visit fee & service was fair. They even wore paper booties over their shoes which I appreciated. Lol. I definitely will contact them in the future if I have any problems again. Service: A/C system repair
Jon Ryann Erickson
May 23, 2022
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Dorsey and sons is a very reliable company. Always on-time and their employees are respectful and polite. They have services my central air in the past and I've just received a quote for a replacement. Very reasonable prices. Services: Installation, A/C system repair, HVAC system maintenance
Paul-Andre Richard
Mar 04, 2022
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While I was pleased to find a vendor that would install a new on demand hot water heater I have been greatly disappointed in their lack of professionalism. They do not return calls and are unresponsive to client needs. They provided me with a standard fee of $5,250 to install a Rinnai ABSENT any itemization. I requested an itemized quote numerous times and was questioned by Sean/Shawn, "why do you need that"?
I explained I'd like a breakdown of the work they quoted - they never provided this. Now a week later, they have continued to fail to provide an itemized accounting of their work. What is this customer left to believe other than, they over charged and are hiding this fact. Moreover, as I examined the work performed I notice that the new gas line appears to be improperly secured at one juncture where it seems logical to have support.
They have not followed up regarding rebates and have left this customer 'hanging out to dry'. NOT customer oriented or responsive to customer needs. They will likely take financial advantage of you so I advise looking elsewhere to get your needs met.
I explained I'd like a breakdown of the work they quoted - they never provided this. Now a week later, they have continued to fail to provide an itemized accounting of their work. What is this customer left to believe other than, they over charged and are hiding this fact. Moreover, as I examined the work performed I notice that the new gas line appears to be improperly secured at one juncture where it seems logical to have support.
They have not followed up regarding rebates and have left this customer 'hanging out to dry'. NOT customer oriented or responsive to customer needs. They will likely take financial advantage of you so I advise looking elsewhere to get your needs met.
Nyoka Charles
Feb 27, 2022
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Jim Dorsey and Son Inc was able to identify a plumbing issue at my home and provided next steps to rectify the issue. Plumbers Joshua and Mike were very patient with explaining the issue and made it a stress free encounter since I am a new homeowner. They were very professional, prompt, and understanding. The pricing is also reasonable and they accept multiple forms of payment which is amazing. I will recommend Jim Dorsey and Son Inc for any future work in my home.
