We're a family-owned and operated company that offers prompt, reliable and courteous service for homes and businesses throughout the Hampton Roads area. Our experienced and superbly trained team can diagnose, repair, install, and maintain just about any heating, cooling, plumbing, and electrical component in your home. From traditional to high-tech, we can keep your home cozy and comfortable all year long. No matter what the HVAC, plumbing, or electrical question or problem, we can provide the information and advice you need.
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About Us
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We know that when your heating and cooling system isn't working it's an emergency! That's why we guarantee that we will either make it to your home on the same day that you request service OR your service call fee* will be waived. NO funny catches or gimmicks - just service when YOU need it. In 1977, Russell and Audrey Smith took a leap of faith and started Russell's Heating & Cooling. With a truck, years of skills and Audrey handling appointments, Russell began a service company that thrives today.
Mission Statement
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Top customer service is something that only improves with practice. Every day since my father started Russell's Heating & Cooling in 1977, we practice hard to make sure you are satisfied with everything we do. That's why we read our mission and values before every company and department meeting. We take personal responsibility to deliver extraordinary customer service to you each and every time. These mission statement values are guiding principles that have proven extremely effective in shaping our team's commitment.
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I can't complement your team enough on the wonderful job done with regard to the installation of the new system in our home. More specifically, we want to recognize the outstanding efforts of: Roberto-- the initial visit and diagnosis of the problem. I recently had your team install a new gas package unit including all new duct work at my house in Chesapeake.
Careers
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Would you like to be on a clear path to a successful career without having to pay for a college degree? Russell's is one of the fastest-growing heating and cooling companies in the Hampton Roads area of North Carolina and Virginia, and we're looking for great people to join our team. We offer professional HVAC, plumbing, and electrical services to residential and commercial clients, with a focus on providing the best customer service in the business.We've been a staple in the Hampton Roads community for decades, and owe our ongoing success to our talented, driven, and customer-focused team.
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