Business Details
50+ Years
experience
Emergency
services
Pool & Spa Experts Since 1971
At Genesis Spas & Pool Supply, we take pride in being a trusted provider of pool and spa solutions since 1971. Our team specializes in comprehensive services including pool maintenance, operation, and repair for commercial and residential clients across Northern New Mexico. We are committed to offering expert guidance on selecting the perfect spa to meet your needs and budget, avoiding traditional sales tactics in favor of honest, transparent advice. With a full-service approach, we handle warranties directly for most brands, except for clients located over 60 miles from Santa Fe. Our inventory includes hard-to-find parts for older pools and spas, along with top-quality chemicals and covers to ensure optimal maintenance year-round.We prioritize customer satisfaction by providing competitive pricing below MSRP, free water testing, and personalized consultations. Our certified repair technicians address everything from simple adjustments to complete equipment replacements, ensuring your pool or spa remains in peak condition. With over five decades of local expertise, we serve diverse clients including luxury hotels, homeowners, and realtors for pool and spa inspections. Our showroom offers brands like Marquis, Viking, and Swim Spa, with on-site expert support available seven days a week. We are dedicated to helping you extend the life of your investment through reliable service, premium products, and a commitment to long-term customer relationships.
Services
Pool Maintenance
Spa Repair
Chemical Sales
Parts Supply
Warranty Service
Spa Covers
Water Testing
Equipment Replacement
Details
- Year established: 1971
Highlights and features
- 50+ years serving Northern New Mexico with pool and spa expertise
- In-house warranty service for most brands in Santa Fe area
- Free water testing and expert chemical consultation available
- Prices consistently below MSRP with included delivery and startup essentials
- Certified technicians for comprehensive repairs and maintenance
What people say
Best experience
Love my hot tub
Professional service
Competitive pricing
Friendly staff
Services
Pool Maintenance
Regular maintenance services for both commercial and residential pools. Our certified technicians perform weekly or bi-weekly cleaning, chemical balancing, and equipment inspections. We utilize industry-leading products and techniques to maintain water quality and extend pool lifespan while ensuring safety compliance.
Spa Repair
Comprehensive repair solutions for all spa brands and models. Our certified technicians address electrical systems, heating components, pumps, and plumbing issues. We provide both in-warranty service and out-of-warranty repairs with transparent pricing and guaranteed workmanship for Northern New Mexico customers.
Chemical Sales
Year-round supply of residential and commercial pool/spa chemicals. We offer free water testing at our Santa Fe showroom alongside expert guidance on traditional chlorine/bromine systems and alternative purification methods. Our inventory ensures proper maintenance for optimal water quality and equipment longevity.
Parts Supply
Specialty parts sourcing for both modern and legacy pool/spa systems. With over 50 years in business, we access replacement components for older installations. Our inventory includes covers, filters, motors, and custom-fabricated parts to support maintenance and repair operations for Northern New Mexico clients.
Warranty Service
Direct warranty fulfillment for Marquis, Saratoga, and Garden Leisure spas. Our in-house service team handles claims processing, diagnostics, and repairs within 60 miles of Santa Fe. We provide expedited response times, troubleshooting guidance, and preventive maintenance advice to minimize downtime for warranty-covered equipment.
Questions
What services does Genesis Spas & Pool Supply offer?
We provide complete pool and spa solutions including maintenance, repair, chemical sales, parts supply, warranty service, and equipment installation for residential and commercial clients.
Do you service all pool and spa brands?
Yes, our certified technicians service all brands, including warranty work for Marquis, Saratoga, and Garden Leisure. We carry parts for both modern and older legacy systems.
What are your operating hours?
We're open Monday-Friday 9am-5pm, Saturday 10am-4pm, and Sunday noon-4pm at our Santa Fe showroom located in the De Vargas Center Mall.
Do you provide emergency services?
Yes, we offer urgent repair assistance for critical pool/spa issues with 24-hour ozone purification system support available to maintain water quality during emergencies.
What payment methods do you accept?
We accept major credit cards, cash, and checks for in-store purchases. For equipment orders and service contracts, financing options may be available upon request.
Do you deliver pool/spa products?
Yes, Santa Fe area delivery is included with spa purchases. For parts and chemical orders, delivery options and fees vary based on location and order size.
Reviews (4)
Matthew Segura Southwest Spray Foam
Jun 17, 2020
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After having a horrible experience with a different company I was tempted to literally throw away my hot tub. Brad with Genesis came out and provided a couple of tests for less than 300.00 bucks and explained that my tub was fine. We then followed up with a brief one on one instruction course in which Brad explained the function and maintenance of my tub. I could not have been more please with the service and price. Highly recommend Brad and Genesis.
Christine Trujillo
Feb 11, 2020
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I have done business with genesis pool and spa for years! Brad, Dave, Pete are the best! They get me everything I need fast and always right this year was a challenge for my pool, but they fixed everything, there great guys to work with! Now my pool looks great!
Elaine Harrington
Nov 14, 2019
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The control equipment on our hot tub was replaced by Genesis in July 2018. One year later it broke down. The Genesis tech explained "water had gotten into the control panel, " and we were quoted well over 1,000 to replace and repair. We contacted the manufacturer in an effort to prevent more expensive premature failures, and were told the failure was due to improper installation. The owner of Genesis refuses to take responsibility, makes up flimsy excuses, tries to blame others, resents the fact that we uncovered improper installation by contacting the manufacturer. UPDATE: The owner's reply to this review is simply untrue. NO ONE worked on the hot tub after they installed the new control system in July of 2018.
The attached photo shows they simply didn't mount the device- there is no mounting hardware on or around the failed device, despite the presence of several wood beams that would allow for mounting. Had I not checked with manufacturer I'd be out another $1000+. And probably next year too.
The attached photo shows they simply didn't mount the device- there is no mounting hardware on or around the failed device, despite the presence of several wood beams that would allow for mounting. Had I not checked with manufacturer I'd be out another $1000+. And probably next year too.
Stacey Robinson
Feb 22, 2018
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I looked for almost a year at hot tubs and went to Abq as well as 3 places in Santa Fe. This was by far the best experience I had! I felt pressured at the other stores and rushed to get a deal. At Genesis Spas the sales man was very helpful and never offered any deals only good for a week or so. I felt very comfortable and confident in the choice I made. I have had my hot tub 2 years now and love it and anytime I have had any questions or issues regarding the chemicals everyone at the store has been very helpful.
