Business Details
50+ Years
experience
Emergency
services
Your Trusted Durham Plumbing Experts
Acme Plumbing has been serving the Triangle area through four generations of the Tilley family since 1947. Founded by W. Laurence Tilley Sr., the company evolved from S&T Plumbing to Tilleys Acme Plumbing & Heating Company before becoming the trusted name in Durham's plumbing industry. With over 75 years of combined experience, our team specializes in residential and commercial plumbing services, including emergency repairs, drain cleaning, water heater maintenance, and sewer line solutions.Our fourth-generation plumbers bring deep local knowledge and technical expertise to every project, supported by a 2-year warranty on all parts and labor. Recognized with the Angie's List Super Service Award and maintaining an A+ BBB rating, we combine traditional craftsmanship with modern technology to deliver reliable solutions. Our commitment to quality workmanship and customer satisfaction has made us a preferred choice for generations of Durham residents and businesses.
Services
Drain Cleaning
Emergency Plumbing
Water Heater Maintenance
Sewer Line Repair
Plumbing Inspections
Fixture Plumbing
Hydro Jetting
Backflow Testing
Commercial Plumbing
Residential Plumbing
Details
- Year established: 1947
Highlights and features
- Fourth-generation family plumbers serving Durham since 1947
- 24/7 emergency service with priority scheduling for agreement holders
- Fully licensed, bonded, and insured professionals
- 2-year warranty on all parts and labor
- Recognized with Angie's List Super Service Award
Associations and certifications
- Angie's List Super Service Award
- Better Business Bureau (A+ Rated)
What people say
Prompt service
Professional technicians
Knowledgeable staff
Clear explanations
Multi-generational loyalty
Services
Drain Cleaning
Our professional drain cleaning services address clogged drains and sewer line issues using advanced tools like motorized snakes and high-pressure water jetting. We clear blockages in residential and commercial properties while inspecting pipes for underlying problems. Regular maintenance prevents backups and maintains optimal drainage systems for homes and businesses in Durham.
Emergency Plumbing
Available 24/7 for urgent plumbing issues including burst pipes, severe leaks, and sewer backups. Our emergency service prioritizes agreement holders and provides immediate response with fully equipped service trucks. Technicians diagnose problems quickly and implement lasting repairs to minimize water damage and restore normal operations.
Sewer Line Repair
We offer comprehensive sewer line solutions including camera inspections, trenchless repairs, and complete replacements. Our technicians use advanced diagnostics to identify cracks, blockages, and root intrusion issues. Both conventional and minimally invasive repair methods are available to address sewer line problems with minimal property disruption.
Water Heater Maintenance
Professional water heater installation, repair, and maintenance services for residential and commercial properties. Our technicians service all types including tankless, electric, and gas models. Regular maintenance extends equipment lifespan while ensuring optimal efficiency and hot water availability for homes and businesses.
Plumbing Inspections
Comprehensive plumbing system inspections identify potential issues before they become major problems. Our services include leak detection using acoustic sensors and infrared imaging, code compliance checks, and preventative maintenance recommendations. Inspections help maintain system efficiency and prevent costly emergency repairs for residential and commercial clients.
Questions
What areas do you service?
We serve Durham, Chapel Hill, Cary, Hillsborough, Morrisville, Apex, Raleigh, and surrounding areas in North Carolina.
Do you offer emergency plumbing services?
Yes, we provide 24/7 emergency plumbing services for urgent issues like burst pipes and sewer backups.
What plumbing services do you offer?
We provide drain cleaning, sewer line repair, water heater maintenance, plumbing inspections, and both residential and commercial plumbing solutions.
Are your plumbers licensed and insured?
Yes, all our technicians are fully licensed, bonded, and insured for your protection and peace of mind.
Do you have service agreements?
Yes, we offer maintenance agreements with discounts, priority scheduling, and after-hours emergency service availability.
What makes Acme Plumbing different?
As fourth-generation Durham plumbers since 1947, we combine local expertise with 2-year warranties and Angie's List award-winning service.
Reviews (7)
Susan Breed
May 15, 2022
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We called on a Sunday because our drain was clogged and flooded downstairs. Alex came out within hour of initial call and worked diligently from 9am to almost 6 pm. I was impressed with his courteousness and diligent work ethic. The blockage required multiple attempts to access drain and additional team members assistance. They worked throughout the day and needed additional parts to complete the the task.
At one time, we had 3 Acme trucks in front of our house. The clog went down 1700 feet down in the back of our house. They did not stop working until clog was found and opened. It was a long day for all. Acme workers maintained a positive attitude and worked hard until job was completed. We are very grateful to Alex and his team.
At one time, we had 3 Acme trucks in front of our house. The clog went down 1700 feet down in the back of our house. They did not stop working until clog was found and opened. It was a long day for all. Acme workers maintained a positive attitude and worked hard until job was completed. We are very grateful to Alex and his team.
Katie Geckle
May 12, 2022
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Will was super friendly and found my problem fast! He replaced my water pressure regulator, which had failed, and it has immediately addressed my crummy water pressure. A great experience all around!
Peter Harrell
Apr 02, 2022
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Acme did a good job. Texted name and picture of the plumber. They were polite and friendly. Did the job quickly and efficiently. Service: Repair water fixtures
Fred Ibberson
Mar 12, 2022
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Excellent all-around. Timely, professional, on time, courteous. Very happy with their evaluation and solution of the problem. Acme is for sure my go-tp plumbing company. Efrem and Zac were the best. Service: Sewer repair
Alice Sharpe
Feb 07, 2022
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The technician came on time, followed COVID protocols, assessed the situation and ordered the needed part after explaining what was happening. When the part was received, Acme contacted me and in less than 20 minutes, the tech was here to install the part.easy as can be. Ease of scheduling, professional technicians and reliable service are the reasons I count on Acme.
Eileen Pruette
Feb 04, 2022
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My technician, Norval, fixed a problem I have suffered with for ten years and through three prior plumbers. He is my plumbing hero! Ten years ago, I had a recirculating hot water pump installed by a "professional" plumber, but it never seemed to deliver hot water as quickly to my kitchen sink as my similar pump had done in a previous home. So I called a different plumbing service to look at it, and he said that my timer was not set correctly.
I convinced myself it was better, but it really wasn't. Third plumber looked at it and said the motor was out. That didn't make sense, so I didn't get it replaced as he recommended, and so I put up with it for another several years before a friend recommended Acme. Called Acme. They sent Norval. He explained that the original installation was not correct - that it needed a valve. He ordered the valve, came back to install it a few days later and I now smile every single time I turn on the hot water and it comes out hot!
I convinced myself it was better, but it really wasn't. Third plumber looked at it and said the motor was out. That didn't make sense, so I didn't get it replaced as he recommended, and so I put up with it for another several years before a friend recommended Acme. Called Acme. They sent Norval. He explained that the original installation was not correct - that it needed a valve. He ordered the valve, came back to install it a few days later and I now smile every single time I turn on the hot water and it comes out hot!
Cheryl Graunke
Jan 30, 2022
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Alex did an annual maintenance inspection. He was thorough and reported the status of my household plumbing situation. He patiently gave advice / info on options for possible water heater replacement.
