Business Details
50+ Years
experience
Emergency
services
Trusted Plumbing Heating & Cooling Services in Overland Park
Founded in 1949, Dick Ray Master Plumber Heating and Cooling has built a legacy of excellence across 75 years of dedicated service to the Kansas City metropolitan area. As a family-owned business with six generations of expertise in plumbing, heating, and HVAC systems, we combine deep local knowledge with technical mastery to deliver reliable solutions for residential and commercial clients. Our team of licensed professionals is trained to handle everything from emergency repairs to full system installations, ensuring every job meets our exacting standards for quality and durability. We maintain 24/7 availability for urgent situations while offering transparent pricing and detailed explanations of all recommended work to empower informed decision-making.With BBB A+ accreditation, 100% satisfaction guarantees, and financing options available, we prioritize long-term relationships over transactional interactions. Our commitment to continuous improvement is reflected in our adoption of modern technologies like smart thermostats and tankless water heaters, while maintaining the core values of integrity and workmanship that have defined our company since its inception.
Services
Plumbing Repair
Drain Cleaning
HVAC Maintenance
Water Heater Installation
Sump Pump Repair
Gas Line Services
Sewer Line Repair
Air Duct Services
Indoor Air Quality
Emergency Services
Details
- Year established: 1949
Highlights and features
- 75 years of combined experience in plumbing and HVAC services
- BBB A+ Accredited for industry excellence
- 24/7 emergency services with rapid response times
- Locally owned and operated with deep community roots
- Transparent pricing with no hidden fees
Associations and certifications
- BBB A+ Accredited
What people say
Totally wonderful service
Knowledgeable and professional
Prompt and reliable
Spectacular job quality
Fast and efficient
Services
Plumbing Repair
Addressing leaks, clogs, and system failures with precision diagnostics and durable repairs. Our licensed technicians handle residential and commercial plumbing emergencies 24/7 using advanced leak detection and hydro jetting technologies. We guarantee lasting solutions for fixtures, supply lines, and main sewer connections while maintaining code compliance.
HVAC Maintenance
Preventative care for heating and cooling systems including furnace inspections, AC coil cleaning, and thermostat calibration. Annual maintenance extends equipment lifespan, improves energy efficiency by up to 30%, and identifies potential failures before extreme weather seasons. Our NATE-certified technicians service all major brands.
Drain Cleaning
Comprehensive drain solutions from routine clog removal to complete sewer line rehabilitation. We employ motorized rodding, video inspection cameras, and high-pressure water jetting to eliminate blockages caused by tree roots, grease buildup, or foreign objects in residential and light commercial applications.
Water Heater Services
Complete water heating solutions including tankless system installation, traditional unit replacement, and emergency repair services. Our technicians diagnose issues like sediment buildup, pressure problems, and heating element failures while offering energy-efficient upgrade options with financing available.
Sump Pump Repair
Critical waterproofing system maintenance and replacement for residential properties. We service primary and backup sump pump systems, check float switches and discharge lines, and install battery backup units to prevent flooding during power outages or heavy rainfall events.
People
Dick Ray II
Master Plumber
Third-generation plumbing expert with mechanical engineering background. Licensed in Kansas and Missouri, specializing in complex system design and code compliance. Oversees technical operations and staff training programs.
Sam Drake
Senior Technician
Experienced field specialist with expertise in emergency repairs and system diagnostics. Recognized for exceptional customer service and problem-solving skills during complex service calls involving drain clearing and pump replacements.
Dornell Thomas Jr
HVAC Specialist
Certified heating and cooling technician with focus on energy efficiency and system optimization. Provides detailed client education on equipment maintenance and seasonal preparation strategies.
Questions
What areas do you service?
We serve Overland Park, Kansas City, Leawood, Lenexa, Olathe, Prairie Village, Shawnee, and surrounding Johnson County areas.
Do you offer emergency services?
Yes, we provide 24/7 emergency plumbing, heating, and cooling services with technicians available year-round.
What financing options exist?
We offer Synchrony financing with 0% APR for 25 months and monthly payment plans starting at $59 for major system installations.
Are technicians licensed?
All our plumbers hold Kansas and Missouri master licenses with continuing education certifications in HVAC and drain services.
How quickly can you respond?
Emergency calls typically receive same-day service with average response time under 2 hours for critical situations.
Do you guarantee work?
We provide 100% satisfaction guarantees with no-breakdown warranties on major repair and installation services.
Reviews (6)
Bessie B.
Jun 26, 2022
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Kitchen sink was backed up. Called on a Saturday and they came out the same day. Rick was professional, friendly and very helpful. He happily spoke with my home warranty company allowing me to be reimbursed for the entire job minus my deductible. He cleaned up after he finished and did tests to show the line was successfully cleared. Very impressed with their work and would recommend. Only drawback was the person I spoke with to schedule the appointment quoted me "Starting at $99 dollars to snake the sink." My sink isn't on the main line so it cost more to snake an indirect line. Understood, but still reasonable at $262. Again, would highly recommend this company. Was pleased with Rick's job.
Viji Jeena & The Boys
Jun 20, 2022
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Zac was very professional and explained my options clearly. He was very friendly and helpful! Service: A/C system repair
Eric Stump
Jun 05, 2022
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I needed a shut off valve replaced. He was on time, friendly and professional. It took him less than 30 minutes. Very Efficient so I could get back to work. I would recommend them to anybody.
Chuck Gensler
May 24, 2022
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Certainly a pleasant experience. Dan was friendly. Knowledgeable, courteous. My wife Linda was most pleased with the results. Thank you again. Chuck Services: Shower repair, Faucet installation
Greg Wittmeyer
May 24, 2022
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They had a $99 special for cleaning the sewer line. Was a difficult job because I have no cleanout port but the plumber was tenacious and got it done. They did not try to upcharge me, so I am very satisfied. Service: Sewer cleaning
Gerald Leigh
May 06, 2022
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My service was to unstop the main drain. It was not unstopped because the camera would not go past 40 feet. I don't care about a camera, I just needed my drain unclogged. I spent $79 and wasted a lot of time for nothing. This was a total tipoff, never again. The manager called and said this is not reflective of their company. My fee was reimbursed and I was offered other options. I am impressed with the updated actions from the management.
