Business Details
43 Years
experience
Trusted Pool & Spa Experts in Portland, OR
For over four decades, we have dedicated ourselves to creating perfect pool and spa experiences. Our team combines extensive industry knowledge with personalized service, leveraging advanced technologies like our ALEX Pro water testing system to deliver customized care programs. Through our SMART START digital education platform, we empower customers with expertise in water chemistry. As the premier pool specialists in the Pacific Northwest, we offer comprehensive maintenance solutions, equipment repair services, and product guidance to ensure optimal pool health.With multiple locations serving Oregon and Southwest Washington, our commitment to excellence extends from expert diagnostics to implementation of tailored care strategies. We pride ourselves on providing accessible expertise, whether through in-store consultations or hands-on maintenance visits. Our longevity reflects a consistent focus on innovation and customer satisfaction, ensuring every client receives both cutting-edge solutions and traditional service values.
Services
Pool Maintenance
Water Testing
Pump Repair
Filter Replacement
Spa Services
Equipment Sales
Custom Care Programs
Digital Education
Mineral Water Solutions
Spa Cover Replacement
Details
- Year established: 1983
Highlights and features
- We offer 40+ years of specialized pool and spa expertise
- Our patented ALEX water analysis system provides precise diagnostics
- We provide hands-on maintenance and equipment repair services
- Our SMART START digital training empowers pool owners
- We operate multiple service locations across the Pacific Northwest
What people say
Great Service
Knowledgeable staff
Excellent customer service
Perfect pool water
Confident pool chemistry
Services
Pool Maintenance Service
Our weekly professional cleaning service ensures optimal pool condition through comprehensive maintenance. Skilled technicians perform chemical balancing, debris removal, and equipment checks to maintain water clarity and safety. This service includes detailed water chemistry analysis using our proprietary ALEX system for precise treatment recommendations.
ALEX Computerized Water Analysis
This advanced diagnostic service provides customized pool care programs through accurate water chemistry analysis. Customers submit water samples for comprehensive testing that identifies precise chemical requirements. Our system generates tailored treatment plans that optimize water balance and prevent equipment degradation through data-driven recommendations.
Pump Repair/Replacement
Our technicians specialize in pool pump diagnostics, repair, and replacement services. When pump failure occurs, we quickly assess motor function, impeller condition, and system integrity to restore proper circulation. Emergency repair services minimize downtime while scheduled replacements ensure long-term system reliability with energy-efficient components.
Spa Cover Replacement
This service provides custom spa cover fabrication and installation using durable materials that regulate water temperature and prevent contamination. Our technicians measure existing installations to create precise replacements that improve insulation efficiency and safety compliance. The process includes guidance on proper cover maintenance to extend product lifespan.
SMART START Digital Campus
Our digital education platform offers interactive pool care training modules for residential and commercial clients. Through video demonstrations and chemistry tutorials, customers learn proper water testing techniques, equipment maintenance routines, and chemical balancing principles. The program emphasizes practical application through scenario-based learning experiences.
People
Brendan Reilly
Owner
Leading Pool & Spa House for over a decade, Brendan combines third-generation pool industry knowledge with modern service approaches. He oversees technical training programs and maintains partnerships with equipment manufacturers to ensure access to the latest technologies while preserving family-operated business values.
Questions
What pool maintenance services do you offer?
We provide weekly cleaning, chemical balancing, equipment diagnostics, and seasonal opening/closing services using our ALEX water analysis system for precise care programs.
How does your water testing work?
Bring a quart of pool water to our store where our ALEX system performs 29 chemical parameter analyses and generates customized treatment recommendations within minutes.
Do you service aboveground pools?
Yes, we offer specialized maintenance, water care solutions, and equipment replacement services for both aboveground and inground pool installations.
Are your technicians certified?
Our maintenance team holds industry certifications and completes annual training on the latest pool care technologies and safety protocols.
Can I order pool supplies online?
Our online store offers retail product sales with in-store pickup options at all five locations for convenience.
Reviews (6)
Shey Gladstone
Nov 09, 2021
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In all sincerity, the owner and employees are always so helpful! I also love that they do free pool chemistry test, and are very knowledgeable. Yeah, they don't always have items in stock, but that's to be expected with the supply chain issues that the entire nation is facing. All-in-all, great customer service!
Scott Brammell
Jul 14, 2021
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I have been using this store for about 10 years. I keep returning because they always have the products I am looking for. The staff are very helpful when I am there getting supplies or parts. I have waited several minutes to have pool water analyzed but waiting time was bearable considering the day and time of week I was there. Even though we have moved over an hour away ill keep using this store for all my pool needs because of the staff.
Megan Cronin
Feb 16, 2021
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The staff is so patient, so cool and so nice. EXTREMELY helpful. They really seem to care about finding the root issue and helping, in my case, get my pool clean and un-cloudy. I worked with Avery and she did everything she could to answer my questions, and when she needed more help, she got another person. I don't know who is hiring the staff or training them, but good job!
Mark Whitley
May 21, 2020
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After posting the following review, I was contacted by the pool and spa house, and they apologized for and resolved the issue. So I'm once again happy with doing business with them, and will continue to recommend them. I stopped in to get both my pool and spa water tested, and then buy whatever chemicals were needed, plus one other item. The testing and chemicals were fine and appreciated, and they also honored a coupon I had. However, the other item I needed to purchase (solar cover straps) had a rather high price tag on them ($49.99) but I needed them so added them to my ticket. However, when rang up they were priced at $69.99, which is absurdly high for a half dozen nylon straps and some plastic clips. And they would not even reset the price to what the stick on the package said it should have been. I don't mind paying a little more for good service and convenience, but seemed excessive.
Leanne Sype
Dec 30, 2019
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Great customer service! Both Brian and Tyler were a huge help in assisting me to understand my pool's chemistry. I walked out feeling confident that I could keep my pool healthy!
Shelly Hanson
Nov 18, 2019
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I love the staff at the Tigard location! They are always friendly and helpful with what I need to do for my pool. Many times I am greeted by name, which is nice (and I suppose means I'm keeping up on the pool chemicals!) you hire great people.
