Business Details
Trusted Appliance Repair Services in Johnston, RI
Appliance Master has been a trusted residential appliance repair service company serving Rhode Island residents for generations. As the third-generation owner with 19 years of hands-on experience, I personally ensure every repair meets the highest standards. Our team prioritizes quality workmanship, carrying thousands of common parts on service trucks to complete repairs efficiently. We offer transparent pricing with itemized digital estimates, backed by a standard warranty on all repairs.Our office, managed by my wife Pamela, focuses on exceptional customer service, scheduling appointments promptly and providing courtesy text notifications. With over half our business coming from repeat customers and referrals, we maintain strong relationships through reliable service for major brands like GE, Whirlpool, and Bosch dishwashers. Our commitment to excellence includes thorough diagnostics, clean workspaces, and follow-up communication to guarantee customer satisfaction.
Services
Appliance Repair
Dishwasher Installation
On-Site Repairs
Parts Sales
Warranty Service
Emergency Repairs
Brand-Specific Repairs
Diagnostic Services
Preventative Maintenance
Appliance Parts Supply
Highlights and features
- We have 19 years of hands-on experience in appliance repair
- We carry thousands of common parts on our service trucks
- Our technicians provide transparent, itemized digital estimates
- We offer same-day and next-day service appointments
- We maintain a standard warranty on all repair work
What people say
Prompt service
Technical expertise
Professional conduct
Thorough diagnostics
Reliable repairs
Services
Appliance Repair
We provide comprehensive on-site repairs for major household appliances including washers, dryers, dishwashers, stoves, and refrigerators. Our technicians carry thousands of common parts to complete repairs during the first visit. All repairs include a standard warranty and detailed digital documentation for customer transparency.
Dishwasher Installation
Our team offers professional dishwasher installation services using quality components. We ensure proper connections and functionality testing for both standard and specialty models. This service includes removal of old units and disposal assistance when needed.
Parts Supply
We maintain extensive inventory of genuine replacement parts for major appliance brands. Customers can order directly through our parts department or have technicians install components during service visits. Our inventory updates regularly to support modern repair needs.
Diagnostic Services
Our technicians perform thorough diagnostics to identify root causes of appliance malfunctions. This includes electrical testing, component inspection, and system evaluation. We provide clear explanations of issues and repair options with transparent pricing.
Warranty Service
All repair work includes a standard warranty covering parts and labor. We stand by our workmanship through follow-up support and re-service guarantees. This commitment ensures long-lasting solutions for our customers' appliance needs.
People
Randy
Owner/Technician
Third-generation appliance repair specialist with 19 years of hands-on experience. Personally performs repairs while managing service quality standards. Focuses on technical excellence and customer satisfaction through direct field involvement.
Pamela
Office Manager
Manages daily office operations and customer service. Prioritizes prompt scheduling and clear communication. Ensures smooth coordination between technicians and clients for efficient service delivery.
Harold
Technician
Experienced service technician known for Saturday emergency response. Demonstrates high expertise in complex appliance diagnostics and repairs while maintaining professional customer interactions during service calls.
Jeff
Technician
Skilled technician with reputation for courteous service and accurate diagnostics. Completes repairs efficiently while maintaining clean workspaces. Recognized for exceptional customer interaction during home visits.
Brian
Technician
Detail-oriented technician providing thorough appliance evaluations. Known for patience during complex repairs and clear explanations of technical issues to customers. Maintains professional standards in service delivery.
Questions
What appliances do you service?
We repair washers, dryers, dishwashers, stoves, and refrigerators from major brands including GE, Whirlpool, and Bosch dishwashers.
Do you offer same-day service?
Yes, we often accommodate same-day appointments when available and prioritize emergency repair requests during business hours.
Are parts included in repair estimates?
Our digital estimates include both labor and parts costs. We carry thousands of common components on service trucks for immediate repairs.
Do you service commercial appliances?
Our primary focus remains residential appliance repair services at this time.
What payment methods do you accept?
We accept cash and major credit cards for completed repair services and parts purchases.
Do you service all towns in Rhode Island?
We service 21 communities across Rhode Island including Providence, Warwick, and Cranston as listed in our service area details.
Reviews (5)
Joel P.
Jul 26, 2021
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Critical: Responsiveness Website says live person answers the phone! I called 7 times on different days and always got an answering machine, they never returned my call, I then emailed them and again no response! Clowns
Kristen Limerick
Nov 23, 2019
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They came to service my refrigerator and the circuit board was failing. The site they looked on didn't have what we needed so they said the office would contact us. All seems good no contact was ever made! Called them several times no call back! So now my fridge died and had so scramble to get a new one! Don't trust this company they come find the problem to get there initial fee and then there is no fallow up! Please do yourself the favor and don't use this company
Christopher Weiss
Mar 02, 2019
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I placed a service call on Tuesday 11/6 about 9:30am. Call was answered promptly and an appointment was scheduled for Wednesday 11/7 for a 12-3 service call. What a shock to be scheduled the next day! Received call on Wednesday 11/7 at 11:07 am. Randy (Technician) was ahead of schedule and could arrive earlier than expected if I'd like. Randy was very polite. I explained that oven didn't light. He hooked up meter to the ignitor and found it faulty (even though it was glowing). He found part on truck. Quoted me install price. He was in and out in 45 minutes. I have a working oven again! Thank you Randy and Appliance Master!
Amy Harper
Feb 14, 2018
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I called yesterday afternoon for a problem with my seven-year-old Kenmore refrigerator. They set up an appointment for today, and Frank came within the promised 3-hour window of time. Everything got fixed, fridge is back to running normally, and Frank was as professional and friendly as could be. Highly recommend. :-
Tom Smith
Dec 29, 2017
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Placed a call for my Kenmore washer got next day service and repair when Sears service wasn't available for four 7 days more. Tech was informative clean and courteous. I will use them again if I ever need them.
