Benjamin Franklin Plumbing

Robert did a fantastic job at diagnosing and fixing our kitchen faucet issue. He arrived right at the specified time , replaced our broken kitchen faucet and also inspected the rest of plumbing in the house. Explained what was done and was very friendly and knowledgeable! AAA experience with Robert!

Their patient , knowledgeable , and talented staff installed a six head multi split inverter heat pump system in my 1770 cape. It doesnt get more complicated than my install and Terry, Malachy, Jason, and Nick made it look easy. No ugly piping on the outside and seamless use of closets and chases for piping on the inside. Yes they do HVAC!

Ryan is knowledgeable and attentive. He listened to and responded to my questions and concerns and was patient in explaining things and writing them down for me. He did a great job replacing the works under the kitchen sink and installing a water filter. Would absolutely put my trust in him again.

Vinnie and Myles came promptly to fix our hot water system - not knowing what the real issue even was! As soon as they looked they had the system working within a few minutes. Additionally we looked at the overall system, which had not been maintained properly, and we got a much needed education. We'll be getting them back soon for future maintenance and new system. More to come. We highly recommend Benjamin Franklin Plumbing. Customer service was prompt, courteous, educated, and pleasant.

Tall, Felix came out and assess the situation. I cannot tell you how happy and how pleased I am and was that he was nothing but professional, honest, straightforward and honestly, I look forward to working with him in the near future as soon as I get things put in place.

I had major water damage in my house due to 3 burst pipes that froze up when my furnace malfunctioned. I contacted Ben Franklin late on Sunday afternoon and within the hour I received a call from the owner. I explained my situation and he said he would have someone contact me in the morning. At 7:15 on Monday morning I received a text message that a technician was on the way. He (Rob Williamson) arrived at my house around 7:45am! Incredible!
He was able to locate the first of 3 burst pipes and repaired that one by 11:30. Turns out I needed major repair on my furnace including a new zone valve and a relay part that he had to order.
He worked straight thru until after5pm and was joined by his manager Brian.
I can honestly say these two were phenomenal! Both were compassionate to my situation, were very detailed on what they diagnosed the problem to be and what the required fix would entail.
I found this entire experience (except of course dealing with all the inconveniences) to be a very satisfying one and would not hesitate for a second to refer this company to anyone in need of plumbing work!

Fritz Engel
South Windsor, CT

Excellent service from Tech Robert Williams PLM0290340-O2. Did beyond the call of duty to my situation. Very pleased from start to finish and very helpful to attain the help I needed to my boiler situation.

Nigel extremely friendly, helpful, & courteous. Please tell him, though, he needs to return to tighten new faucet.... it's loose.

Brian came today to tighten the new kitchen faucet that Nigel had recently installed. Brian was friendly & professional & completed the tightening in minutes. I'm happy with the results. Now if you could only lower your prices, I'd be ecstatic!

I had a great experience with Ryan Wesson from Benjamin Franklin Plumbing. Our Combi hot water boiler (HTP ELU 150WCN) stopped working, but Ryan quickly got it back up and running. He also identified a few underlying issues and provided clear options for the best way forward. Thanks to him, my family has heat and hot water again. Cheers, Ryan!

Terry, Malachy and Nick were great! We decided to replace our boiler due to the age of the old unit and some of the old installation work was not done properly . They installed the new combi boiler and corrected those old issues. The new boiler was up and running in one day and they worked very hard to get us a reasonable price. Extremely happy with their work and the service they provided!!

I'm leaving a five star review for Elliot my technician. He was friendly and engaging. He was full of information about my specific needs for my house system and the alternative of a change to propane. All though we did not connect on this project I would refer this company based on what I learned from Elliot.

Had a no heat situation with a severely leaking site glass on my furnace. They sent Ryan W out quickly and he repaired it and had it running in no time. Very grateful to Ben Franklin and Ryan for his professionalism, courteousness, and knowledge.

The techs that I had both Chris & Eric were both very informative, friendly & knowledgeable! Highly recommend!!
Eric was septic clean out guy & Chris was my septic inspection technician! Honestly cant say enough about them exceptional!

Ok this is the best contractor I have ever dealt with!! They are very professional on time and the work was done right the first time! I had a broken pipe on Thanksgiving and they fixed it for me the next day!!!! If you have performing needs, call them!!

Aaron did an excellent job with the installation. When finished, he checked every water source in the house to be sure that there was hot water everywhere. Also, as a retired educator & teacher trainer, I thought he worked well with Cale, giving him appropriate responsibility & guiding & encouraging in meaningful ways. And, they did a great cleanup before they left!

Mike Watkinson did an excellent job with Benjamin Franklins products. He's very knowledgeable and took plenty of time to explain everything to us and what he recommends. He's very personable and cares a lot about his clients as well as their needs.

I had a great experience with Benjamin Franklin Plumbing! They came to assess my issue quickly, stayed in touch while I received other quotes and worked with me on price. Once I signed, the work was scheduled and completed quickly. Everyone I met was wonderful and Ill gladly work with them again.

Jordan arrived on time and was able to assess the issue. Very knowledgeable, courteous, processed our concerns. He explained how the installation will go and had informed us of how there is a shut off system that will inform you if there is a leak in your home by monitoring the water pressure, this updates Benjamin Franklin Plumbing of the issue and everything can be managed through your phone. A great preventive device that they can install and it saves your home and gives consumers like us a discount with our home insurance. JORDAN provided us with information and advise and the BEST Part is if you become a member you have ALL the different services that they offer in your fingertips. IF YOU OWN A HOME/CONDO/APARTMENT, BENJAMIN FRANKLIN PLUMBING IS THE ONLY COMPANY YOU NEED...Jordan, we really appreciate all this new information. Brand New Loyal members here!!!

We have Eric come out to pump our septic and he was extremely helpful and patient. Our house had a new tank out in and we didnt know know exact measurements. Eric took his time and was eager to find the tank for us unlike another company who basically left and never came back. Eric was knowledge and explained everything to us. Thank you for your help

Earlier today I called Ben Franklin asking for my septic tank to be cleaned out. This company assigned a truck to arrive on the day I called.
Sam, the guy doing the work, was very conscientious. Thorough. Fast. He emptied my tank significantly better than any other septic service I have ever used. I will gladly talk with anyone who wants details.

Without doubt, this company does a superlative job at a reasonable cost.

Elliot was a great salesmen and was honest which is hard to find nowadays. He told me what is a must fix and gave me a great scope of work. The company also gave me an amazing price on a new install of my oil tank.

Nick, melichai and gentry were punctual, friendly and gave me a great time line of what was happening step by step. I could not be more please with how this turned out and this company. They quoted me and showed up the next day to complete the work and its amazing. Thank you and I would definitely recommend hiring them! If I have a plumbing issue in the future they will be my first call!

They are an awesome company, they ran into some issues and were more than accomodating to fix without additional charges and did a great job. I haven't had hot water in a month, not because of them either. I had other people out to check it for me and none were as thorough as Ben Franklin