We are a locally established plumbing company focused on dependable service and straightforward communication. Our team serves residential and commercial customers in Catonsville, Ellicott City, and nearby areas. By remaining small and non-commissioned, we are able to prioritize accuracy, transparency, and customer satisfaction during every inspection and repair.Since 2002, we have delivered timely plumbing services across Baltimore and Howard Counties, often responding within 24 hours. Our scope of work includes drain cleaning, water heater repair and replacement, toilet installation, faucets, sump pumps, gas services, boilers, and leak detection. Each project is completed by licensed and insured professionals who respect your property and provide clear explanations throughout the process.
Served areas
- Catonsville, MD
Business details
- Year established: 2002
- Employees: 10
- Licensed
- Insured
Highlights and features
- Honest upfront pricing with thorough system inspections
- Residential and commercial plumbing services across local communities
- Non commission based recommendations focused on customer needs
- Fully licensed and insured experienced plumbing professionals
- Service available within 24 hours since 2002
- Comprehensive repairs installations and routine plumbing maintenance
Associations and certifications
- A+ Rated by BBB
Payment methods
- Cash, Checks, Debit cards, Credit cards, Financing available
Services
A properly functioning water heater is central to everyday living and home efficiency. Performance decline or mechanical issues often signal the need for professional service. As units approach the end of their typical lifespan, operating costs may increase. We guide customers toward solutions that provide dependable hot water and improved efficiency. 
We specialize in restoring compromised sewer lines through dependable repair and full replacement services. When backups occur due to pipe damage or obstruction, our experienced operators act quickly. Video camera inspections allow us to pinpoint problems accurately. This technology-driven process ensures effective repairs with reduced impact on your property. 
A toilet may appear normal while underlying problems continue to worsen. Running mechanisms, leaking seals, and unsecured bases can cause damage without immediate notice. Water on the floor or stains below the bathroom are key indicators. We offer complete toilet services, addressing repairs, replacements, and performance improvements. 
Our water pipe repair service focuses on resolving leaks caused by clogs, corrosion, or structural pipe damage. Drain systems frequently collect debris that restricts flow and increases pressure. Small leaks can gradually compromise surrounding surfaces. We apply professional repair methods to ensure pipes function safely and efficiently. 
We offer complete drain services focused on resolving blockages and maintaining system performance. Each service includes an inspection to accurately diagnose drainage concerns. Built-up materials and foreign objects are fully cleared from the pipes. When drains can no longer function properly, we perform necessary repairs or replacements to restore reliability. 
Boilers remain a dependable choice for maintaining consistent indoor comfort and hot water supply. We provide professional installation services supported by skilled, licensed plumbers. Our team applies extensive knowledge and hands-on experience to each project. This approach ensures a high-quality installation designed for long-term reliability. 
Faucet leaks can quickly become costly and inconvenient if not addressed properly. Our experienced plumbers offer reliable repair and installation services focused on efficiency and durability. We emphasize honest pricing, superior parts, and professional workmanship to ensure each project is completed to our exacting standards. 
We offer complete sump pump installation and replacement services to address chronic basement water concerns. Each pump is positioned at the lowest point to capture incoming water and activate automatically. Proper removal of water helps prevent flooding and structural damage. Our approach emphasizes long-term performance and system reliability. 
We specialize in gas services that help homeowners safely utilize natural gas systems. Gas provides an efficient alternative energy source for heating, appliances, water heaters, and fireplaces. Because errors can be dangerous, our team prioritizes correct installation and dependable repairs. We focus on gas line services, appliance support, and leak correction.
People
Leslie Metcalf
OWNER/CEO/MASTER PLUMBER/GAS FITTER
We focus on anticipating and exceeding the expectations of all of our clients, finding the best solutions for their residential & commercial plumbing needs and responding in a timely manner. We do this by adhering to a standard and professionalism that represents our knowledge, experience and respect of others.
Reviews (20)
William Reed
Jan 08, 2026
Sharon Nath
Jan 04, 2026
Mitchell Kavalsky
Dec 30, 2025
Jk Perry
Dec 29, 2025
Mike was very helpful and transparent about what needed to be done, what could potentially be wrong (proving the worst and best case scenarios), and the cost associated with it. Jonathan was also very helpful and did his job well. He expressed his desire to take his time and make sure what he worked on was done correctly. I have used Metcalf Plumbing for years and will continue to use there services as long as I have a home. Thank you Metcalf for the great service!!
Kelsey Danciger
Dec 19, 2025
Les and Charles are amazing! Our boiler was failing and they replaced it in the same week. The installation is beautiful. They are knowledgeable, professional, and so organized! We are grateful to Les for organizing his team to repair our heat quickly and near the holidays. Metcalf is local, family owned, and scheduling was a breeze. They are now our go-to plumbing service!
Barbara Polonsky
Dec 06, 2025
Martin Neft
Nov 19, 2025
Joyce Purcell
Oct 28, 2025
Mike came to look at my garbage disposal (2 years old) that suddenly started making a loud noise (on a "quiet" disposal). He assessed and found it in working order despite the noise. While here he took a look at a toilet that had was repaired in October, 2024 (at my request) by a Metcalf technician. Filling after flushing was not working consistently properly. Has continued to intermittently have same issue since installation of new valve, flapper & supply valve in 2024. It did not occur while Mike was here. After he left, the first time toilet was flushed the earlier issue -- delayed filling -- occurred again and has continued through the night and today. I do not blame Mike for something he didn't see, That the issue continues is problematic. Mike was professional, friendly, on time and responsive to the disposal issue. He was particularly thoughtful in looking at two of my toilets while here.
Kate Jacobson
Oct 27, 2025
Very professional. They wore booties and cleaned up the work area. They offered to come the same day but that actually didn't work for me, so they came a couple days later. They fixed some poor workmanship done by a prior plumber as well as taking care of the acute problem. Mike worked tirelessly until it was taken care of. I am very grateful. I would wholeheartedly recommend them and would not hesitate to use them again.
Stephen Girton
Oct 23, 2025
Erika Velez
Oct 07, 2025
Jorge Medina
Sep 24, 2025
Mike and John arrived promptly to get to work and ensure our plumbing issues were solved immediately. Mike's explanations for the plumbing issues were very easy to follow and he never hesitated to answer any questions my wife and I had. Can't speak enough to their professionalism and expertise. We were so impressed that we will be scheduling and turning over our plumbing to do list completely over to Metcalf Plumbing Services. I also appreciated a visit from the owner during the job - GREAT JOB gentlemen and Thank You!
Ethan Malcolmson
Aug 13, 2025
Dinah Thweatt
Jul 02, 2025
Mary Trossbach
Jun 29, 2025
Michele Elder
May 24, 2025
Michael Johnson
Mar 23, 2025
I had a leak in my basement behind a bathroom wall that had really difficult access to the pipes. It was most likely going to need a hole punched in the basement shower but Michael and his coworker put in the extra effort to get to the pipes without doing that. They did an amazing job and saved me a bunch of money. I can't thank them enough. Professional, customer first, service. They've earned a loyal customer today. Thanks!
Kimberly Smrek
Feb 22, 2025
Customer service - exceptional!
We have been without a hot water heater for two weeks. Metcalf was able to come out and inspect the issue and replace a hot water in the same day. Danielle was a person who answered the phone gave me details on how to process works. Chris was the gentleman who came out and replaced the hot water heater. I gave birth five stars as well as Metcalf. Thank you, Metcalf.
We have been without a hot water heater for two weeks. Metcalf was able to come out and inspect the issue and replace a hot water in the same day. Danielle was a person who answered the phone gave me details on how to process works. Chris was the gentleman who came out and replaced the hot water heater. I gave birth five stars as well as Metcalf. Thank you, Metcalf.
John Lee
Aug 22, 2024
We had an urgent plumbing issue at our home, and reached out to Metcalf Plumbing after reading some positive reviews. From the first call, we were impressed with their professionalism & response time. The technicians that came (Michael, Jonathan & Chris) arrived promptly as scheduled and explained the problem in clear terms to us and fixed the issue. They also took the time to ensure everything was working properly before leaving. I appreciate their honesty, expertise, and friendly customer service. We will definitely be calling them again for any future plumbing needs and highly recommend them to anyone looking in the area for reliable, high-quality plumbing services!
Allison R. LeBlanc
Mar 17, 2023
We've had to call Metcalf Plumbing twice now (once for water service line replacement and more recently for our leaking water heater). Both times, Metcalf has been easy to work with from start to finish. For both projects, Metcalf showed up on time, explained what was going on, our options, and price estimates. For our water line, Les, Lou, and Mike M. all came out. For our water heater, it was just Mike M. Both times, everyone was friendly, encouraged us to ask questions, polite, treated our home like it was their home, etc. We can't recommend them enough!