Split-Rail Fence

I have been a customer of Split Rail since 2006. They supply really nice products. Recently I inquired about some vinyl fencing. I needed a quote. They seem to be short on staff like most companies. I took over a week for my quote for materials. But they were understanding of my urgency when I called them. I would do business with them again with the understanding that the quotes will take time.

Larry and Levi came out to the house to repair our fence line that was run into by an automobile. Several posts and rail boards later and it looked brand new. So happy to have them out. They were both very professional and courteous. They listened to my concerns and took care of my property, leaving everything neat and clean. Thank you Split Rail Fence Co!

Critical: Responsiveness I am still waiting on a return call back from them. I would recommend Cowboy Fencing instead!

Great company with incredible staff! They fixed our fence and gate that were damaged due to the high winds. I would definitely use them again. Thanks

Great service and quality product: After a glitch with the vinlyl fencing we had originally ordered, Split Rail helped us to find a product that was even better. The service was top notch with the replacement materials and we really appreciated the effort to make up happy with our purchase. The owner went out of his way to be sure that we were satisfied. Thank you to everyone that helped out. Kathi and Greg

We purchased a new home and used Split Rail Fence Company to build a fence for our yard that conforms to the HOA requirements. They were fast, friendly, professional, and did an amazing job. They really stand by their work as we ran into an issue with needing to move the fence. They worked with us every step of the way, explained our options, and helped us arrive at the best resolution.

Most importantly this company cares about their work and their clients. Throughout the entire process we felt that we were in good hands with them, and we were. Cannot recommend highly enough!

Absolutely terrible quality and service. They built a cedar fence just few years ago for house I then purchased. I dug around the posts recently after noticing the fence swaying; come to find out they only poured concrete at posts to 12" below grade and had inconsistent concrete tops sloped to the posts. Not at all to industry standards. Their teams are either incompetent or intentional in installing incorrectly.

Complete decay/rot of the posts (see imagery) because of them. Split Rail was unprofessional, continually ignored me, and ultimately unhelpful for any support where I tried to compromise. Found this issue on other jobs; they will cut corners and skimp on quality. Beware of Split Rail's low bid proposals, there is a reason they come in low and you'll pay more in the long run.

In addition, their salesmen will advertise "1 year warranties" but not have official warranty forms with proposals. They seem to source low quality new cedar wood pieces before they have all their natural resistant/decay properties. You'll still have issues even with staining and protecting as you should. Lot of issues with this Company. Look elsewhere for any fence needs.

I thought these folks did a great job. Our only concern was to make sure our small dogs could not get out of the yard. We have to have a specific fence type and Split Rail did a great job. See pic! There is a square mesh fence over the three rail. Also, the gate is dog proof at the bottom (see pic). A few recommendations. 1) If you have dogs, try to get concrete under the gate. 2) I know people want to maximize their yard and often the fence extends to the front of the house. Instead, have the fence start at the back of the house.

This helps limit blind spots where you cannot see your dogs and also pushes the dog back 30-50 more feet from the front sidewalk. You'd be surprised how much this cuts down on barking when someone walks by. Anyway, enjoy!

On 11/27/17, I spoke with Josh at the Split Rail Fence Company and sent him these photos, explaining that the initial installation of the live stock wire was posing a danger to my dogs. The horizontal top wire was trimmed off, exposing over 30 feet of 195 razor sharp prongs. When my 1-year-old Great Pyrenees jumps up on the fence to see who's coming up the driveway, he puts his paws on these metal prongs for a better view.

His paw has been caught on the top of the fence numerous times. Fortunately, over the last 6 weeks, he has learned to not put his paws there and is now longer drawing blood. I have called this company weekly since my initial call on 11/27/17 to get someone to repair this gross negligence of a fence install. I did not receive ONE call back until today. Josh did not apologize when he left a message stating, 'this job was filed in another file and we thought the job was done.' With over 7 documented calls by the receptionist, Sam, this was unlikely untrue. Additionally, Sam was equally flummoxed as to why no one had returned my calls in the last 6 weeks.

I still do not have an appointment scheduled to get my fence fixed. This was not my first barrage of calls to the Split Rail Fence Company. When the holes were being dug out to install the vertical split rails, the main gas line to my house was busted. I was without heat and could not use my gas range for a week while I was waiting to get the gas line fixed.

I paid $400.00 out of pocket since the Split Rail Fence Company declined to pay for the damage they caused. As I sat on hold over the course of the last 6 weeks, I heard the recorded loop over and over: 'service is a fact, not a promise, dedicated to your satisfaction' and my favorite, 'we go out of our way to serve you.' I understand that I am not a big-ticket customer; I do not have a 1000-acre ranch and only paid $4600.00 for my fence but I do not expect this utter lack of customer service and inability to correct a dangerous situation as soon as it gets reported.