With 24/7/365 Emergency Plumbing Service available from Roland J. Down, plumbing problems don't have to be a headache. When you have help from our professionals you can rest assured that any plumbing problem you have will be fixed fully. Roland J. Down Service Experts in Scotia will take care of everything needed to ensure your home's comfort. Whether your air conditioner or furnace breaks at the time you need it most or you're in search of indoor air quality solutions that meet the highest EPA and ENERGY STAR® standards, you can rely on our Scotia team. We're experts in heating and cooling, and plumbing

Contact Details

  Website
  City Scotia, NY
  Zip Code 12302
  Address 13 Airport Rd
  Phone Number (518) 417-2938

Products & Services

Services

Heating
Cooling
Plumbing

  • I would recommend this business

I was absolutely thrilled with our service. We had a new HVAC system installed in June. Whenever we had a power outage, the air conditioning would not work and we would get an error code. A technician would have to come out, open up the air conditioner and reset the unit. This was about the 4th time it had happened and I mentioned to the technician that it was a bad design. He was very knowledgeable and said a relay would solve the problem. He installed the relay and got everything set. He then helped me set up the app on my phone to control the thermostat. I had asked for help before but was just told to call Lennox. I give Kyle B a 5+ for his service today. He really knows his stuff.

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Overall ratingExcellent

  • I would recommend this business

Another amazing experience with Roland J Downs! Thank you Nick and Rey!

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  • I would recommend this business

Woke up Christmas Eve to my furnace not working. I found a puddle of water around my furnace. Apparently the intake vent had sucked in water and the entire inside of the furnace was drenched. Every motor and the circuit board. I called roland downs and Sean and Justin showed up by noon and began to address the situation. They were able to clean up the water and get the furnace working again!

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Overall ratingExcellent

  • I would recommend this business

Service was same day to help us out installing new hot water tank. Tech was awesome, efficient and professional. Couldn’t ask for a better experience.

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Overall ratingExcellent

  • I would recommend this business

RJD did a great job on my first annual furnace service in my new house. They spent time to review the importance of all of the maintenance items involved in the furnace and also pointed out a faulty installation from a previous HVAC company. The furnace service and the cost to repair the previous installation were very reasonably priced and the technician was extremely knowledgable and helpful.

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Overall ratingExcellent

  • I would recommend this business

Mike and Nick installed our new system and we are very satisfied. They know their profession well and did an excellent job. I highly recommend them and Roland J Down

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Overall ratingExcellent

  • I would recommend this business

Hats off to great service from Jason! I accidentally disconnected my thermostat and because of the current pandemic, he walked me through the correct way to reconnect it. It was warm in my house last nite thanks to his help. I highly recommend them!

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Overall ratingExcellent

Customer Testimonials

Everyone we came into contact with, be it on the phone or in person, was polite, professional and knowledgeable. The workmanship was exceptional. Anthony explained everything in detail and answered our questions and Mike and Ethan showed up, on time, installed and tested the unit and answered all our questions. When going out to clean up after them, the garage where the unit was installed was spotless. Totally satisfied. A long time Roland J. Down customer and will remain a long time customer. Thank you.


Rick and Richard just cleaned up and left after a 12-hour day at our home totally replacing 2 showers, 2 toilets and 5 sink fixtures. Many of the items replaced were badly corroded and took extra effort and care for removal. Based on a thorough preliminary inspection, they also replaced some corroded pipes and connections. Rick selected all of the fixtures and they match perfectly. They were very pleasant to have in the house and were very carefully observant of mask wear and social distancing.


We had our furnace die on us, with two young kids in the house & temperatures into the low 30s at night. Elisabeth was here early Monday morning to show us options to replace a 35 year old furnace. She had us squared away, and scheduled for an early Wednesday install.

Ethan & James were promptly at our house 8:30am on the Wednesday. They were extremely professional guys. They identified everything that replacing an old furance and installing a new system required. They were done by 2:00pm, with sharp craftsmanship. They were nice to chat with, ask questions of, and have working in our family's home.


James and Kyle did an excellent job. The were knowledgeable, professional, organized , and kept their work are clean. Thank you Roland J. Down Company for making my furnace installation a priority.


When our old (vintage 1978) heat pump system recently (winter) failed big time, I called Roland J. Down since it was obvious the system was overdue for replacement. Everyone I dealt with from the person who answered my call (Beth) to my Sales Consultant (Eddie) who sized and specified the equipment, to the expert installation team (Mike, Justin and Ben) who removed our old equipment and installed a new state-of-the art Lennox system, were very professional, knowledgeable, courteous, punctual, and experienced. I was promised that the project would be completed in one day between 8:30 AM and 4:00 PM. The installation team arrived exactly on schedule and went right to work while following the Covid safety guidelines.. The guys worked in a coordinated manner - it was obvious they had done this many times before. Even though the equipment was heavy, large and awkward to handle, no walls, floors, landscaping or stairs were damaged in any way. I was impressed with their workmanship and skill level. It's quite amazing how many steps were necessary to remove the old and install the new system. We were expecting that the installation and replacement of sheet metal and ducting and such would be an unavoidable noisy process, but the work was accomplished relatively silently. The job was completed ahead of schedule by around 3:15 PM, and as promised, there was no evidence of their having been here except that a new system was installed, programmed, tested, and running quietly when they departed. Overall, it was a great experience.

Photo Book

Social Activity

@TeamHJones1 Thanks for the shout out!
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@TeamLWalker We're so glad we were able to help out! Stay warm.
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@lauxmyth @Social_Moi @AdamTwoNames Thank you. This has been forwarded to management to let them know.
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