One Way Heating & Air Conditioning

RJ is a great technician and person. Really glad he came out to our house. Service: A/C system repair

I called this company after rainforest hVAC and plumbing ****** with my system for a year with their incompetent hires. Sean came by and rewired my system on a Sunday and it's been working like clockwork since. I appreciate your hard work and skill!

Nathan was great and stayed late to fix unit so we didn't have to suffer the heat another night. Only negative was I thought it was a bit pricy for the 2-3 hours labor involved. Otherwise, whole experience was great. Service: A/C system repair

My thermostat manual disappeared a couple of years ago and I had messed it up myself. Jessie reset it to my request so I could operate it manually until I can get it reprogrammed at a later date. He was efficient and expedient with the cleaning of my ac/furnace unit. Service: Cleaning

Finding good service providers is part of a simpler, kinder life, I feel. Mears is one of those for us. For the past few years, Mears has helped us out several times. Every person who has come to our home has been genuinely nice and professional. I have been impressed by their communication skills (both the business and each tech we have met). They have kept us informed with arrival time call/heads-up, clear description of problem and solutions, any delays due to obtaining parts (which they expedite as much as they can), honesty when a problem is confusing and willing to call up the line of expertise to find best options (and explain), costs and time estimates.

I ask questions and they give patient, complete answers, never patronizing. Top notch. On one occasion, they did the research for us on a Trane warranty we didn't have paperwork for.and made necessary contacts to save us much expense. Highly recommend!

The service representative gave me a telephone alert and arrived promptly. Shane was in work uniform, thus providing identification. He was friendly, provided helpful advice, and professional throughout this visit. He checked everything out carefully, found one issue needing attention, but left the final decision up to me. No pressure. I felt that this was a very comprehensive inspection of my HVAC unit.

This is the first time that I have used Dial One Mears, and I am looking forward to continuing my relationship with them. They deserve all the fine reviews that they have received.

Adam and Jesse came out to replace our A/C unit and Furnace. They were on time and got the job done fast! They kept a tidy work space and hauled away all the old equipment for us. Services: Heating equipment repair & installation, Install AC

Shane did an outstanding job replacing the HVAC system on the roof and the Air Handler in our unit. He was professional, curteous, knowledgeable and informative. He was on time and managed the entire project from start to finish. Shane demonstrated the customer service skills that any business would be proud to have associated with them.

Troy always is quick to resolve our air conditioning challenges. Our family always asks for Clarence as our customer service technician. Clarence is professional and quite knowledgeable when our air conditioning systems are down. Dial One Mears has always taken great care of our family's air conditioning needs.

I've been so pleased with the service calls I've made. Everyone I've interacted with has been so responsive, respectful, and professional. In the midst of the COVID-19 pandemic, we have been especially cautious about our interactions with others but the service staff have come masked, maintained distance, and worn shoe coverings in and out of the house.

In addition, they explained the issues, provided helpful instruction about maintaining our system, and even hooked up an option we didn't know we had on our unit! We HIGHLY RECOMMEND this company. When it was time to pay, we felt the cost was incredibly fair. Should we need future repairs, this will be our first call!

Jessie was great! Our unit was vibrating so much it was shaking the roof! Dial One Mears was our "second opinion" after one of the bigger name companies came and took a look and basically recommended a brand new system or a few expensive repairs. Jessie took the time to properly diagnose the problem by eliminating potential causes one by one. After a few adjustments the problem was solved.

No new parts, no expensive repairs, just an honest assessment and a quality fix. Jessie and Dial One Mears have earned our business going forward for any maintenance and when the time comes to get a new system. Don't pay for any other companies advertising budgets. Do yourself a favor and call Dial One Mears!

We had a very positive experience with these fine folks. When we were getting our new unit, the Mears men went back to the distributor several times because the units they received were damaged in shipping and they were not installing a damaged unit on our house, even if the damage was just cosmetic. That told me a lot about their ethics. They took extreme care at every juncture and when they found something was not right they made it right at no additional cost.

As an example, we had a breaker issue and the Mears men replaced it for me. I didn't see the charge for the part on my invoice and I called to question it. I was told that they took care of it for us as part of the service. Clearly, they didn't have to do this. This is greatly appreciated. Further, we shopped around before deciding which unit to buy, and at the end of our due diligence we found that Mears offered the best price; they then backed that up with exceptional service. I am very pleased with this company and the men who did the work. I highly recommend this company.