Morris-Jenkins

Good evening! When Dylan arrived at my house he was very friendly and courteous. He told me exactly what he was going to do. He initially started on the unit sitting outside and I actually took the time to observe him working on my air conditioning unit. I was able to ask questions and he explained in detail what he was doing and the purpose of each component on the unit.

This to me demonstrated high quality, pride in his work, knowledgeable of what he was doing and above all good work ethic. Continue to do what you do as a team at Morris Jenkins because it definitely shows in your employees as individuals. Team work makes the dream work!

I was very impressed with how this company handles its business. Scheduling was very easy and fast. Travis first came out and diagnosed our issue. He was very knowledgeable and very friendly. Answered all my questions thoroughly. I needed a new compressor (unfortunately) on my three year old unit and they got it in the next day. Mike did the repair and he was just like Travis.

Very neat and professional, showed up at the time he said he would and like Travis answered all of my many questions. At first I thought the quote was overpriced but when they were done I saved about 500.00 off of it. To be honest this will be the company I will always use moving forward. I'm in the trades and this company is above and beyond on how they operate. Well worth the money! Thank you Travis and Mike, you both were great and the owners of this company are lucky to have you.

Morris Jenkins is a rip off! Huge rip off! Was quoted $590 for duct work on my house. Plus the crazy $89 diagnostic fee. Had an HVAC contractor come out and fix the whole issue for $80. Beware! Huge scammers

After two years of being their Advantage member today I sadly regret to say I will no longer patronize this company. I have cancelled my membership. On June 2nd my capacitor on my standard 3 ton residential unit went out. Normal market rate as of today after all this pandemic related price hike ranges in between $180-280 depending on where you go.

I was charged $478.34 for something which costs $20 in parts in retail cost. This is after receiving my Advantage member discount. It was a 25 minute job. They are getting 5 star for providing good service quality, but zero stars in value. Their prices have become predatory and they know people don't know better. For folks reading this review, know that if your late model AC suddenly doesn't cool one day it's most likely your capacitor.

I should have called a handful of companies before calling them. After the work completed and before I posted this review, I price checked with two other companies which are also in Google and got quotes for under $300 including their visit fee in the Charlotte market. Do yourself a favor and if you seek good value skip this company. If money is no object, I think these guys provide good service quality.

Ultimately it was my decision to allow the work to progress as I was sweating. The overcharge will not kill me but there is better value out there and it bothers me knowing that. I will give my business to the next company who provides a good value and not relies on people's discomfort to charge an exorberant fee. I wonder what they will quote for an actual AC install - glad we will never know. Thumbs up this review if it was helpful.

Mike came out on a Sunday morning after no A/C for 8 days. I'm very pleased with his service. He was respectful, prompt, courteous, and professional. I like the fact you get a picture and little bio prior to the visit and they wear uniforms with names on it. A great security for older ladies like me. He loves his job and expressed his pleasure in working for Morris Jenkins. I'm enjoying my priority customer status. A satisfied customer.

I rely upon Morris Jenkins service techs to help keep our heating, cooling and plumbing systems in good order. Different techs have come to perform these inspections, and they have all been knowledgeable, efficient, good at explaining what they've done and what to consider addressing going forward. They are polite and respectful, take time to answer any questions, and their communication is excellent. Highly recommend!

I called this company because my hvac system was not working properly. They sent a technician out. The tech said the capacitor was bad. The price to change it was 500 dollars. He also said the compressor needs oil because the capacitor went bad. The price was an additional 300 dollars. Two weeks later a technician from another company told me a capacitor cost around 30 dollars and I should have paid no more than 200 dollars to have it changed.

That technician also told me technicians do not service compressors. If it is bad they change it and the 300 dollars to add oil was me being taken advantage of. I understand they have to pay for advertising, but this is awful. I'll never use them again.

Very disappointed. Very nice guy Seth came in a quick time and seemed dependable but only wanted to sale us a new unit. So when we said we wanted to fix ours he quickly changed to us texting him for answers. He said he could order parts but never could give a time when parts would arrive. I have asthma and 3 elderly dogs with health problems it is the hottest week of the year so far. 2 days later told us he couldn't get the parts but could put in a new one. Now we had to schedule with someone else so now 5 days without air in our home. Terrible customer service!

Always a pleasure, today was no exception. Replaced toilet quickly, and left me completely satisfied. Thanks Brad!-----------V&M O.

Wow! Very impressed! I requested service online 4am, and received their confirmation email 7am. The technician, Mr. Tony Harkey, showed up on time, very professional, very patiently explaining the whole maintenance process and his advice. I was busy with something else when Tony arrived, he was really understanding and waited patiently. He also put on the shoe covers before entering my house, I appreciate all the details and efforts he made.

It was 90 degree outside, I am really thankful for his wonderful job and great manner. Definitely will recommend Morris Jenkins to anyone who needs professional service, and you are very lucky to have great employee like Tony thank you.

Air conditioning did not work, quick and flexible response. Quote was defected part, needed to replaced under warranty, however a 2 person job that would be 4-5 hours. $2,500 quote and said they would rather go high than low. Asked for a deposit. Once part came in they came out. 1 person and 1 1/2 hours later. Had to call to get a $250 discount. So $2,250for 1 1/2 hours work. They did add 12 pounds of Freon.

As a Priority Advantage member, we've used Morris-Jenkins for quite a few years to do the Spring & Fall maintenance on our HVAC. Everyone we've dealt with has been extremely professional and super nice. This time, we needed a huge job: to remove and replace the original 1998 ductwork the builders had installed. Morris-Jenkins salesman, Jake, came out on Tuesday to give an estimate.

During the process, he took photos of our crawlspace and showed us not only the disgusting-looking ductwork but also drew a diagram as to how the ductwork had been installed: all over the place with apparently no rhyme or reason as to why. That in itself explained why our master bed & bath had never been properly heated or cooled. On Wednesday, the crew showed up promptly and started immediately.

It took a day and a half, and our system is working extremely well. Neil was awesome in explaining what he was doing and what we could expect. One thing is certain: the A/C on Tuesday 5/3/22 was horrible and the A/C on Thursday, 5/5/22, is fantastic! Such a huge and very much appreciated difference. Our 19-month-old grandson's hair blows every time he walks by a register - something that NEVER happened before. A huge shout-out to the Morris-Jenkins crew: we appreciate you more than you know!

Called for emergency service last weekend and got blown off, I gave two stars because the initial contact was efficient and the person was knowledgeable

Stay FAR away they are scam artists. I had my routine maintenance Monday and before my tech even looked at the unit stated that my Lennox unit is notorious for evaporator coil leaks. He does his service and shows me a video of when he was in the attic of a leak detector going off and that it is only in warranty for one more month so need to replace it for $1600.

He supplied me with an invoice stating my refrigerant charge was on the low side 26 and high side 65. I had another company come check to get a second quote and was told the numbers he supplied were not even possible and he checked the entire unit and there was no leak at all. Also my warranty runs until 2027! I have cancelled my priority service and am awaiting a service manager to contact me. Would have been out $1600 if I hadn't had another set of eyes on this. Completely disgusted with this company.

My review is based on what is commonly called " Dirty Sock Syndrom" I bought a new heating and A/C unit in 2018 from Morris Jenkins and after the first year I started to smell a bad odor when I first change over from the heater to AC and vice versa. I have to wait a day or so for the smell to leave the house. I might add that I did buy an "Air Scrubber" when they installed the unit and even that keeps burning out.

I have gone through four Air Scrubbers since then and no one can tell me why they keep burning out. Each time I ask the Teck to talk to a supervisor and each time I get the run-around or he's not available. My old unit never smelled like this, so why does my new one smell? So now I am stuck with new smelly Heating and AC unit that can't be fixed. I am going to drop Morris Jenkins and call someone else to service my unit!

Paul was such a professional and so knowledgeable! He went above and beyond with explaining to me every detail about our heating system and why it was not working. He was so pleasant and carried wonderful conversation with me the entire time. He has a canny ability to explain, in details, how the system works and what may happen in the future. He was courteous, polite, and very prompt in tending to the matter.

He also gave us helpful tips for maintaining our system and gave great advice as to the best solution and best price to fix our heater. Great personality, very knowledgeable, and would be a superb trainer/ advisor because he didn't miss a single detail- step by step- to ensure I knew exactly what was happening, why and how to keep the heater in good shape long term. Thanks for your awesome service!

WOW! Really, really great customer service! Jared is a true asset to your service team. He visited my home today to assist with a repair/natural gas leak in the gas logs and was thorough, competent, and went the extra mile to make sure he found the leak and that my home was safe when he left. This was my first service experience with Morris Jenkins and as a Priority Advantage program member. Jared's service today was a great intro to the Morris Jenkins team. Lori was also so professional and friendly when I made my initial call to ask about your service. She provided a great first impression for Morris Jenkins to a new customer. So glad I joined the Morris Jenkins family!

Don't let the down-home "Mr Jenkins told me." commercials fool you. This business has one purpose: to suck as much money from you as possible. Had a toilet that needed to be replaced which is a 45 min job. The Techs took 2 hours because they're supposed to "conduct a whole-home inspection and identify any additional needs". I called for a toilet replacement and that's all I wanted.

On a second visit to review a hotwater heater installation by a third party, the Tech spent half his hour visit complaining about how two-faced and backstabbing Southerners were (yet he moved here from NJ and was staying). In addition to forcing me to listen to that, at the end of his inspection, he said his company wouldn't make any corrections since they didn't want the liability associated with a third-party installation. Why did this company waste my valuable time if they had no intention of doing any work? Stay away, Morris-Jenkins is a bunch of crooks who are trading on a local brand-name.

Another contractor cut the main water pipe coming into my house. I didn't have a plumber that I trust so."Call Morris Jenkins." Yes, the commericals are cheesy. But today they lived up to the advertising. Everything from the first phone call to the final walk through of the repair was absolutely stunning. The plumber was EARLY, assessed the problem, fixed it, SHOWED me the fix in *detail, * advised me on what other after-issues I may run into. All in about an hour. 10/10 plumbing, will plumber again.

To continue the review of Morris Jenkins: Paul was thorough in explaining the new thermostat and the things that were getting done. He gave me 2 carbon monoxide detectors as a precaution. He was friendly and took time to talk to me about why he liked working for Morris Jenkins. Every professional who came today shared how proud they were to work for such a great company.

What employees say about their company to others speaks volumes about the company and its values. I can't remember the last time I had such a completely positive experience with a business. My neighbor was a very loyal customer of Morris Jenkins for years before she moved, and I am also now a loyal customer, , all because of Lamar, Nik, Martin, Paul, and Brant. Great, old fashioned customer service and all these professionals were top notch.

I consider it a blessing that I got to be helped by these 5 men, and they all are the kindest gentlemen who helped me through a very challenging day. Let me add that I spoke with a young lady on the phone about mid morning, and she was so kind and reassuring as well. Morris Jenkins, I hope you will let them know how grateful I am to them for going the extra mile for me today. -Pam B.

Brandon K. Delivered great quality service for my regular heat maintenance. He was very knowledgeable and when I asked him a question about our outdated baseboard heat, he had no issue inspecting it, but also had no issue double checking with a supervisor to make sure it was correct (these are old and outdated and harder to come by these days) which as a customer I was so happy about.

The next weekend, morris-jenkins sent out Will F. to answer some more questions and help us disconnect our outdated basement heat. After speaking with will he gave us some great options for replacing in the future. We are so lucky to be part of Morris-jenkins priority advantage family. My hvac and plumbing systems are running in tip top shape with them in charge. Brandon also made sure to show our pup some attention while he was here too. Shelby gives him 5 stars for belly rubs! Thank you Morris-jenkins for continuing to hire great people!

The Technician David Dupuy was very knowledgeable and he exhibited good professionalism. He provided a good suggestion/solution to improve my AC layout from potential future issues. He suggested some ways I could save money on air filters. A previous technician was also very helpful around the summertime and so I highly recommend this company! Great work. Fast and efficient and knowledgeable.

Ray did an excellent job. This is the second time that he has came out to do maintenance work and without fail he did everything he was supposed to do. Always on time, very professional in his work and demeanor. Ray is our go to guy. Mr. Jenkins.you have a fine employee. My best, Darryl

Vinny was great! He was knowledgeable about our plumbing issue and quickly resolved it. He arrived during the scheduled appointment time. Vinny was polite and he is a true professional. Thank you Morris Jenkins for having such a great employee and providing Vinny with the tools to do a thorough job! In the future we will ask for Vinny for any of our plumbing needs!

We had them out for our annual heating inspection. They had scheduled between 10 and 2 and we received a call around 9:45 that they would arrive in 20 minutes and Lee arrived within that time. It is refreshing to have people who think about time and hold to it. Lee was friendly and courteous. I love that they wear covers on their shoes when they come inside He inspected and cleaned the coils as well as changed all of the filters and checked the batteries in the smoke detectors. It took him about an hour to do everything.

Plumber Austin Driggers was the most professional and efficient Plumber I have ever used. His ability to troubleshoot and create a solution to our problem was invaluable. After 6 hours of Diligent work Austin completed the job with great success. Keep in mind he spent much of this time in a crawl space. Austin educated us on every step of the process keeping us informed at the work at hand. Morris-Jenkins continues to hire and train courteous, kind and skillful team members. Thank you.

I've had a lot of work done from this company over this past year and I have a few thoughts, because I want to be honest in my experience with this company. Pros: 1) Excellent communication 2) super nice people 3) on time, polite and there if you need someone in a pinch Cons: -overpriced I've had a few plumbing jobs at the house so when we were told about our air ducts we're bad they came out and quoted 14k, the salesman seemed kinda pushy and when explaining made it seem like the ducts will all fall apart that day if we didn't agree.

So I said to myself.hmm, that seems high. So I got another quote from another company and it was 10k less for the same work. Now, I feel the plumbing we paid for was overpriced and also makes me think they take advantage of people. I think they do excellent work don't get me wrong but I feel 100% they will always quote on the very high end and gauge the pricing at the same time.

It doesn't sit right with me one bit, unless you have to get someone that fast I would say stay away from this company. As many commercials as they have on tv talking about family, they should be ashamed of themselves. That is one family I would not want to be apart of.

We will most definitely be using Morris Jenkins again for any of our homes need! Each of the gentlemen that came out were super friendly and very professional. Keith did the inspection to see what our best bet was with the water heater, he was very informative and super sweet to our son all the whole getting the job done. He explained the break down of the tank and what was happening to it to cause lack of hot water.

He third us if 3 different opinions on getting it fixed. I do appreciate that he didn't push for the most expensive opinion. He gave us a break down of each one and allowed us to make our choice. On which we did go with the Deluxe option. T and Rj came to install the new water heater and they did a great job getting everything done in a timely manner, as well as work around my son being very curious.

They did an excellent job at give me the run down of how everything works, as well as giving me knowledge of what temperature in water kills harmful bacteria. I can't thank everyone enough for the level of kindness that they showed and how personable each of the guys were. Thank you again for making the experience with Morris Jenkins a great one!

We contacted Morris Jenkins TODAY in relation to a heat outage we were experiencing in our home. They were able to get us schedule same day! Rich Brennan called to confirm he was on the way and arrived within an hour of the very first call! Talk about prompt service! Rich operates with a very high level of professionalism, knowledge, and he is just an absolute pleasure as a human. :) We will be requesting Rich personally for any and all heating and cooling needs.

He was able to diagnose our issue, provide a solution, and even kind enough to explain any and every question that I asked (I tend to ask a lot). We are so thankful for Rich and look forward to seeing him in the future! THANK YOU!

Woke up to our hot water tank busted with water everywhere. Called Mr. Jenkins and they got us in right away. They estimated to be here anywhere from 1- 4 pm and they showed up right around 1:30. Great communication. We were lucky enough to have Terry Luckey. Terry was absolutely amazing. He is knowledgeable and efficient with his services. We were given affordable options, as soon as tomorrow. 100% would recommend Morris-Jenkins, especially Terry.

As promised Jay Wilson gave exemplary service. He did regular service on my HVAC/Heating system to " Bring it in Gently" for the season 3 weeks ago and after that service, he advised me if anything should happen, call back and he will come back out to check again. Well he was called back for additional diagnostics and gave additional and excellent service and educated me again on my system that we didn't talk about the last visit.

We found I need a part for preventative measures to replace to avoid when coming back for Summer service., He researched my warranties, showed me videos' of what will be replaced and how it can maximize my air quality and flow in the coming months. Again truly knowledgeable of all information and look forward to him installing my part. Jay, I hope you also enjoyed your baked goods. Happy Holidays!

I am very pleased with the service I received today from your plumber Taylor McPherson. He was professional and very knowledgeable. He kept me informed every step of the way during the repair and even gave me the name of someone to repair the ceiling that needed to be cut out. He is highly recommended. Thanks again for the great service. Lynn

Thanks to Ethan Bono. He explained everything and provided excellent customer service.

Always professional and helpful. Highly recommend for any service.

Well I was tickled pink at the service experience start to finish to say the least. Effortless and a pleasure to watch professionals provide the utmost customer service experience. I had so much fun getting a new unit! I woke up to the loud sound of a clanking heat pump. That's when I knew my heat pump needed some love that I wouldn't be able to. provide so I called Morris Jenkins to do the job. Rochelle, via live chat, helped setup a technician. that was the best experience I have had using an online chat.

No robots or standard fake empathetic messages that drive me up a wall but rather a nice and pleasant live person who got me taken care of within minutes. no hassle! Next came big Adam.

I would recommend them for unclogging drains but that's really about it. One of the technicians told me that it would be about $400-$500 to repair a toilet or I could just buy a new one and they can install it for about $300 but when on the phone with my boyfriend, he told him that he would just recommend buying a new one because there is no point. in trying to fix the one we have.

There were two technicians that came out to my home. One was FANTASTIC and the other one was worried about trying to pet my dog and play with her every time he came in the house so I ended up having to lock her up so the technician can actually focus on working. We also asked him to check the water in one of the.

Fantastic service today. Daniel Torres is a rockstar. Extremely knowledgeable and took the time to show us his inspection and review of our system.

Great service. Our service tech was Lee Cooper. He was extremely knowledgeable and friendly. He answered all my questions and explained everything so I could have a clear understanding of the issues we're having with our unit. I'm glad I chose Morris-Jenkins. Thanks, Lee!

Please stay away from these crooks; they try to sell you on everything up and take advantage of your lack of knowledge; read all these reviews. I speak from experience as a former priority advantage customer who was taken advantage of when they first moved to NC and had NO knowledge of heat pumps (had 3 of them). Remember those fake corny commercials and fancy new trucks are not paid for by those "Nice $89 Safety checks" upsell is what always do! STAY AWAY!

We were able to get someone out the same day as our request, which is not the norm these days. They also had many flexible time options, even evening appointments. Plumber arrived in the correct time window. He was very professional. He diagnosed the problem, after discussing our water use with us, and gave us options with pricing up front to fix the problem. Repair was done right away. Smooth, painless procedure. Highly recommended.

We had a leak in our ceiling in the bathroom they were prompt and coming out right away. However they put a hole in our ceiling and told us that it is not a plumbing or pipe issue and that we needed to call a roofer and it must be rainwater well the leak persists even when it's not raining we get a roofer who comes in and says the roof has no problem but he has found a problem with a pipe. Do not trust this company they will come out charge you to tell you that there's nothing they can do and ignore glaring issues that they are supposed to be fixing.

Everyone run far away from Morris-Jenkins! These guys are price gougers. They charged me $600 to replace a capacitor, and when asked about the price, said warranty is included. Now, I looked online, and professional grade HVAC capacitors run around $100 range at most. So $500 for a 1 year warranty? Sheesh Also. this did not fix the main issue which was my downstairs HVAC wasn't even working.

They wanted to charge me an additional $600+ for replacing a faulty HVAC actuator/dampener. I think I'm carrying my business elsewhere and will spread the word to the whole community and neighboring ones of the crappy price gauging company that is Morris Jenkins. Now that I think about it, for all of that work, I'm halfway to the cost of a new HVAC unit. go figure.

I woke up to a freezing house and had great difficulty getting someone to show up. To their credit, Morris Jenkins showed up later than morning. From that point on, it was a slick, hard sell that took full advantage of the fact that my house was cold. My furnace was 25 years old, so no surprise it would need repair or replacement - but I truly feel like I was robbed in terms of the pricing and unit that was installed.

For over $7,000 I ended up with a no-name furnace that was their "middle" option on the sales slide. Yes, heat was on later that day - but don't find yourself in my situation. Based on estimates from friends and colleagues in non-emergency situations, I am sure I overpaid by $2,000.

We called Morris Jenkins out because our upstairs unit stopped working. They came out and did an inspection. Morris Jenkins determined the fan, motor, and starter needed to be replaced. Then the R22 may not charge, which would result in a complete replacement. Our a/c is an older unit, but they said a repair or stop gap was not possible. Hen they quoted 3 price levels after rebates and "discounts". $9-$10, and $12 thousand dollars. Really?

I said thanks but no thanks and called more companies. It is worth the additional fee for another company to cross check their schemes. A/C was on within 30 minutes of the inspection from another company. Starter needed replaced and cost $200. I will not name the other company because I don't the reader to assume this is a pitch for competition. Do not use these scam artists.

The company is very greedy, we cancelled our service today, the tech's they send out are made to up sell their products. REALLY! They wanted 218.00 $ to change a drain stopper in our bathroom sink. The tech said " The prices are in my book, I'll show you". He did have a book and it listed the price. Their prices, the company has no goodwill, Mr. Jenkins how much is enough money, before you understand we are all struggling, take your business to South Park. I will explain to everyone I know what type business you own. Your techs are wonderful you are not. Kathleen Hall

Do not use this company! If I could give no stars, I would. Total rip off. Tried to charge us over $1,000 for a simple repair. After hearing the price, we went elsewhere. I'm sorry we called them and never will again. We are telling everyone we know not to use them.

Terrible service I do not recommend. Charged my card too much money and it was very hard to get In touch this anyone that could help. 0 stars

Charged 270 dollars to tighten a bolt due to a bad connection then spent the rest of the time trying to sell me some monthly plan. Stay away unless you just want to spend money you dont have too

So bad it warrants a second review. I mentioned in my earlier review how Morris-Jenkins said I needed to buy a new unit and because of the locations of my vents, my AC would never get below 75. So in order to sleep at night, I had to get a portable air conditioner that I could wheel from room to room while I was waiting out the summer heat and saving the 10k they told me it would cost to replace my unit. Turns out, the problem was fixed with a shop vac and $60 in new filters.

To the Morris-Jenkins rep who is going to immediately comment on this: 1. Thank you for your sincere apology 2. I already emailed your customer service dept. and i'm guessing there's a backlog of complaints and mine is now at the bottom 3. No, I don't want you to make this situation right with my HVAC unit. It's already fixed and I don't want any of your techs near my home.

The only positive I can think of is the tech came quickly. After he arrived, he took a walk around my house, using his infrared thermometer to check my vents. Then he looked at the unit in the backyard and came back with "Well, I think because of the way your vents are positioned in your house, you aren't getting cool air. If I were you, I would start saving 10 grand now to replace that unit".

A month later, I had a local handy man come out to do some other work and I asked him to check out my AC. He said he didn't know AC systems well, but he could do basic cleaning. He pulled open the intake vent, reached in and found some debris from our renovation was blocking access to the AC unit. He pulled out the debris, replaced the filters and within an hour, my temperature dropped 10 degrees.

To go from planning to spend $10k on a new unit (which, btw, are more like 3 grand. I guess M-J thinks they can charge another $7k for being punctual) to having my problem fixed with $60 in filters and cleaning, was a massive weight off my shoulders. If given the choice of having no heating/air or hiring Morris-Jenkins to come out again, I would rather sit in a sauna/icebox than give them another dime.

As relieved as I feel now that I don't have to spend 10 grand on a new unit, I still regret paying Morris-Jenkins the $90 consult fee (which, you have to pay for them to leave your house. I thought I was going to get an invoice and pay that but his words were "I can't leave until you pay me").

Austin provided great service! He was able to quickly resolve our drainage problem by uncloggging our drains using the snake drill at a great price. I will recommend all my family and friends to this company in the future. Thanks Fidel

Have had two very bad experiences with them in the past couple of months. Having been priority advantage member, I used them for plumbing and AC for past few years. Recent plumbing experience technician quoted $700 to sleeve a main drain pipe. Fifteen minutes late he had broken the entire pipe and it was $3,700. All he could say was "sorry, I won't charge you for the damage I did".

Next AC came out for annual service, and granted unit is old and I expected the possibility to replace. Technician said it was needed to be replaced, and I asked if it could still be charged with Freon and he quoted $3000 to charge it. Called some manager who got me on the phone to schedule a quote for system replacement. Get on the phone and he wants to schedule someone to call me on phone, not come out!?

I said, whatever, just call after 5 Monday. Billy called and didn't ask any info, just said $10,950. So I have four other companies out since and not one quoted more than $4000 LESS than Morris Jenkins. I think they are actually a rip off and would advise anyone to avoid them.

Rip off! I cannot believe this company is in business. A/C went out, called MJ and set up an appt. for the $90 service call. Tech arrived on time, did his inspection. Diagnosed that it was the starter kit. Said it would cost an additional $400 to replace it. I decided to get a second opinion. Had a local company come out the same day. They diagnosed it in 5 mins.

It was a $20 capacitor. He fixed it for $100 service call + $20 part. If you care about your money go somewhere else! Funny, I get a generic response. Same one they did for google. You know you are over priced, hope your customers realize it.

It was a very hot summer day when my AC unit's capacitor decided to give out. My wife and son were complaining about the heat once the AC stopped flowing. A Morris-Jenkins tech came out and openly told me that the capacitor was worth $10-15 dollars, but I'd have to pay $350 for installation. I hesitated but didn't know if I'd be able to find the capacitor locally that same day, so I reluctantly told him to go ahead. That's on me.

My wife went up one side of me and down the other for wasting so much money on such a simple job, and she's right. I hated myself for it, but got over it. Now I just hate Morris-Jenkins, and I'll never get over THAT. I have them permanently blacklisted. NOTHING will make me use them again, EVER. There's gouging, and then there's gouging. Oh, and Morris-Jenkins spam-called me a few months later as a bonus.