Kuiken Brothers

What a rude staff. Don't even know how customers come to this place

For premium products especially lumber, this is definitely the place to shop.

Went in to put a $1500 down payment on a front door combo. Sales person I worked with was on a call. Told me he was too busy and going to "be a while". I asked what is "a while". Answer was "like an hour". No remorse or support from someone else. Left me like a chump. I walked out, ripped up the quote and threw it out in their garbage can. I will never walk into that place again, even so much to buy a SCREW. I wanted to GIVE THEM MONEY and they were too busy. Lowes. here I come. Mr. Kuiken would be rolling in his grave.

I have always stayed away from the big box stores for building materials and hardware. Since the 80's I have always dealt with Kuiken, primarily at the Emerson or Fair Lawn branches for building materials. PRICES ARE EQUAL TO OR BETTER THAN THE BIG BOX STORES. I recently dealt with Tom Kennedy at the Fair Lawn branch for purchasing Trex deck materials.

My deck contractor's usual source for Trex was out of stock for two months or more. Tom was able to secure the necessary materials in less than a week. Delivery with their truck was on time and efficient. Communicating with Tom either in person, phone or email was always without any hassle. I highly recommend Kuiken. Very few businesses have this type of professionalism any more

Worst customer service experience in my life, all the employees are slow and don't have a clue of what they doing. Waste of time should all get fire

They have the best selection of moldings and architectural millwork products in NJ. Great guys to work with

You can buy 2x4s in Home Depot $4 cheaper than here. Kuiken is gauging prices. I still have account in there but I won't buy there a thing

Good luck getting an order from these people. Matter of fact, good luck getting a response email!

Service there is great. The young man Brandon there is very handsome and nice. He deserves a high five. 10/10 the face of Kuiken Brothers.

Very Disappointed! Bought a Anderson Patio Door with a 3-point lock system about 8 years ago. The Lock Mechanism stopped working so I called Kuiken Brothers in Midland Park where I purchased it and asked if they had the part and if it was under warranty. I was told I had to fill out a form and somebody would get back to me. I asked how long it would take?

They didn't really know. I was also told the part was in Allendale and would have to go to Midland Pk. to pay for it and then drive to Allendale to pick it up unless I wanted to wait a day or two, where they would then have it delivered to Midland Pk. So I decided to drive to Midland Pk. with the defective part. Upon entering upstairs the guy at the counter didn't know what was up.

Another guy with a orange vest saw me, look at the defective part and told me to follow him. He got me the part, I paid for it and left. Didn't have to go to Allendale. Yay! The next morning I got a phone call from, I think, Mr. Dykman who wanted to talk to me about the form I filled out. I mentioned I already picked up the part and fixed the door myself and that I was the homeowner.

I asked if it was by any chance under warranty? He said yes for 10 years. I mentioned it's only 8 or 9 years old but I already bought the part. He said that's too bad and there's nothing he can do about it now that I already bought the part. REALLY? I asked if I could bring the part back and start all over and he said no. He then mentioned he keeps the part in stock in Midland Park for Warranty situations and that he goes through them like water. Really?

Like Water? Why did Kuiken Brothers sell me a door that has Lock problems? And then not honor the Warranty? So I'm out $186.59. I think if this is under warranty I should at the very least be reinbursed. That's just good business. I also tried to get in touch with the President of Kukin Brothers, Douglas Roy Kukin with the hope he could remedy the problem, but could not. We did our whole Kitchen and Doors with Kuiken Brothers and now I'm going think twice about doing business with them in the future.