Don Wood Plumbing

Absolutely the most disrespectful and unprofessional crew of plumbers I have ever worked with. Multiple issues throughout our build project left us concerned with the quality of work and knowledge of Don Wood's crew. We had to have them back over and over again during the build process for incorrect installation and various issues. Outside of MANY finishing issues, they punched a hole through our foundation block for the tankless water heater installation, and the debris and rocks from the block went right into the opening in the top of the water heater. NO ONE noticed, so when we turned on the water heater for the first time, there were rocks IN THE UNIT making it sound like a jet engine and probably causing permanent damage.

They didn't replace the unit, but simply took out the rocks and said it was ok and wasn't damaged. We're hoping that's actually true, but given additional issues later and their increasing lack of professionalism, we now have concerns about that. At one point, I had to research how to install the shower steam system and explain it to them after they incorrectly installed it twice, and they treated me with complete disrespect and aggression throughout the entire process.

After the primary bathroom in our new build flooded due to issues with the plumbing inside the wall, the plumbers showed up to make repairs and immediately got heated with us for asking them to remove shoes in certain areas of the home since we recently moved in and had the home cleaned, put out rugs, etc. One plumber told us that we could "shove our home up our asses" and began verbally berating us from our front porch. We asked them to immediately leave and will never allow Don Wood or anyone associated with them into our home again. AVOID THEM AT ALL COSTS.

I cannot say enough good things about this company. Their representative Johnny was very professional, did an outstanding job and worked nonstop until he finished. I had never used this company before but they are now my new go-to for all my plumbing work. Thanks again for your help. Service: Toilet installation

Always my first call for my business plumbing needs. Wish they weren't so good, they're always booked up!

Don Wood was contracted by the sellers of a house we bought to put in a drain pipe for our hot water heater drain pan. The guy came the day we moved in, he drilled through the wall near the floor to send the pipe to the outside. little did he know, he drilled DIRECTLY through our pipe that our washer uses. So our laundry room and room adjacent flooded as a result of our washer draining during a cycle.

They came out and fixed that, which was good. Now we're on to our next issue, the drain pan (they originally came to installed a run-off pipe for) started overflowing because that pipe is angled up and so water won't run out of it, so our laundry room and room adjacent flooded again as a result. My wife called and spoke to someone who was incredibly rude to her on the phone about how it isn't their fault.

I only heard her side of the conversation from the other room, but she never even finished a single sentence due to his constant interrupting. They are sending someone out to look at it whenever, but I'm hopeful and looking forward to updating this review to be more positive that they have righted the wrongs they have caused.

Don Wood Plumbing has installed faucets and replaced water heaters. They have always done good work at a reasonable price

Professional, efficient, courteous and fair. Don Wood plumbing should be everyone's first call for plumbing needs and installation. Service: Install water heater

I called Don Wood plumbing for a service call for an issue stemming from improper installation of a toilet, which they had installed about 2 years prior. In short, a bolt was loose that was causing a leak. The tech identified the issue and fixed it in under 5 minutes, literally. Because it was outside of warranty, they still charged me the full $87 service call fee, despite the issue stemming from their improper installation. I understand how trip charges work, but this is poor customer service and just bad business. Will not be calling them again.

Billy and Daniel moved the cut-off valve to a position that we could reach easily. They were working in a very confined space and did a very professional job. Efficient, on time and replaced a valve that could have been a serious problem soon. Thank you very much Don Wood Plumbing.

Fast, reliable and affordable service. The only call for any plumbing needs.

The best plumbing company in middle Tennessee. They do all our plumbing work.

Loved that the showed up in a mask and were super friendly. They were able to detect the problem within 5 minutes and were done with the job within an hour of arriving. Their pricing was hard to beat after shopping around with several other companies. I will be working with them again if needed.

Very poor service. I hired them to provide water:sewer to a dwelling conversation in my backyard. They did not show up as promised and seldom worked more than a half day at a time. They sold me a pump I did not need and then failed the same inspection 3 times. I fired them and Don Wood wrote me a letter blaming me and the general contractor for their failures. Not fun and would not recommend.

Great Customer Service! We have used Don Wood Plumbing for at least a decade and every time they have worked to resolve our problems quickly and in the most cost efficient manner. Most recently I had a waterline leak from the meter to our house. Hoyt talked with me several times as I was trying to determine the exact issue and assisted in getting me in touch with folks who specialize in finding underground leaks. Luckily he was able to give me enough direction that I was able to isolate the leak myself and his team came out, dug to find the line and repaired the next day. I would highly recommend using Don Wood Plumbing for all your plumbing needs.

I really hat to write a bad review but. I contracted them to rough in plumbing to be able to pour a slab for an addition. Delay, Delay after scheduled. After more delays and them not showing up Don himself comes out - told we'll be out tomorrow. Tomorrow comes and it's raining. I finally get upset and state - if you really don't want to do the job just let me know.

A crew finally later in the week arrives and gets 3/4 finished The guys told me - we have to go out and catch a service call but we will be out in the AM to finish. Great - I schedule the inspection from the city a day later. Next morning - no workers. Call and leave voice mail. No response. Call office again - they have to check. Finally get a call back and am told umm looks like rain.

I lost it but finally was promised the next day they will finish. Had to call the city and reschedule the inspection they did come out the next day finally. It did pass inspection but It was one of the most frustrating experiences and I lost three days extra from work due to the no shows. Had they not left to "catch another call" it could have been completed the first day. Before the rain. I try to be understanding about things happening but this whole process was ridiculous.

Had a very tricky fix needed on a shower faucet handle from a high-end brand. I insisted on a replacement, so Don Wood Plumbing jumped through hoops to find the part, but found the brand had been discontinued years ago. So, 'Jeffrey' came out and was able to do a miracle fix on the broken part, thus saving us time and money. Great customer service. Really good people.

After using Don Wood Plumbing for several years for home projects, I engaged them to help with a commercial project for a client. After having some struggles to get the estimate (which I felt was a fair price), I had to contact them twice to get the work scheduled. When I called back later in the week to verify completion of the work I was told they couldn't perform the work due to rain all week.

I qualified that I understood that the weather was an issue but expressed dissatisfaction that I was not contacted and a longer delay was necessary because utility locate had to be re-done. I was transferred to Mr. Wood and expressed my concerns, who almost immediately told me he thought I should find another plumber if I thought they should work in the rain.

He also told me that the work was never scheduled anyway. When I responded that his assistant had qualified the specific day and time AND that all I wanted was notification so I could alert my client, he repeated his stance and expressed that he "was frustrated by me."

Had our 75 gal powered vent Lochinvar water heater spring a leak (during a party no less!) I determined that the leak was from the tank which meant a new heater. Called Lee Co first (we have a service agreement). They wanted over $6k to replace the heater or $14k to upgrade to tankless which is ridiculous. Then had Don Wood recommended to me. Their guys came right out and had the heater changed out in about four hours.

The original quote was $1300 with the final bill being slightly higher due to installation location difficulties. They were fast and thorough. They even replaced the circulation pump with one I had bought for no upcharge. I highly recommend them.

Very poor experience with the owner, Don Wood, as well as his office staff. After diagnosing the problem parts were ordered but never installed even after multiple phone calls from me, the customer. Was billed for incomplete work and then when the problem was supposedly "fixed" we had a larger problem than we started with, a huge leak that sprayed water over drywall. Called Don Wood and was treated like I was the problem.

It took three trips to fix a bad sauter job. It's a shame because we had been a loyal customer for over 11 years. Looks like we'll find a new plumber who values their customers.

Keith and Alberto came out on Saturday and installed a faucet and drain in my laundry room. They were very nice and professional, I would certainly use them again

WARNING -don't use Don Wood! Got several estimates from plumbers including Don Wood. The job was costly so we put it off for a year and then called Don Wood again (since we had all but decided to use them). They came and inspected our property (1acre) a second time and increased the price. Totally understand since time had passed that materials / labor increases.

When we finally had Don Wood to come out to do the job, they had inspected our property 3x already, and GUESS WHAT. on those 3 visits and their go between with the city to get permits (we were having septic tank(s) crushed ) they never found out we had not one but 2 septic tanks. They had already done most everything for the first tank but fill in with dirt when the city came out for final inspect ion and said."why did Don Wood not connect the 2nd tank?" WE WERE SHOCKED THAT THERE WAS A 2nd TANK and that Don Wood hadn't found in 3 visits!

We called and Don himself said it is not his responsibility to know how many septic tanks are on a property! REALLY? Your the plumber Mr. Wood not me. he was not nice, charged us to bring all the equipment back out ( again they were all but finished with first tank ) and connect the second tank! I will never recommend them and if I were you I would look for another plumber besides Don Wood!

I have had trouble with numerous plumbers in Nashville. Most recently I called Don Wood. The first visit needed a return. The repair was made with no extra charge. since then I have called several times with good results. i plan to call him Monday on a routine issue (sump pump). Their work has been good, so far, and reasonably priced. What a relief!

I had a wonderful experience. The plumber was knowledgeable and friendly. The best part is that the service was very reasonably priced compared to other services we have used.

The initial visit a week ago seemed to fix the problem, but it reoccurred. The crew that came out this week got a better idea of the the problem and have been very thorough with repairs.

I'm very happy with Don Wood Plumbing. They recently installed a water heater and did a great job. Thank you for your help.