Craig Taylor Equipment

Just had a great experience with craig taylor and especially jamie ebert, she was friendly knowledgeable and professional. She represents craig taylor very well, .thank you jamie i would highly recommend you.

I bought a brand new Honda snowblower last year. They delivered it to me because I had no way of getting it home. This year I noticed it wasn't quite working as well but I couldn't figure out what was wrong -the plan was they were going to come pick it up to bring it to the shop. When the guy came to pick it up I explained to him what was happening and he took a quick look at the snowblower and knew right away what was wrong with it -the sheer bolts had broken. I had some extra ones that came with the snowblower and he fixed it for me right then and there.

Excellent customer service and genuinely knowledgeable staff. Great selection of Stihl products. Strong adherence to social distancing and mask requirement at a time when most competitors show no such efforts. Extremely satisfied.

Service manager Don is incredibly rude and completely inept. We took in our bobcat door for glass repair, he walked past it for 3 days and then claimed he didn't have the right glass, but would "get it taken care of sometime next week". turns out the glass was there on site all along. We waited in Anchorage for 2-1/2 hours for the "1 hour repair", only to be told the door frame is bent and he can't repair it after all.

When I called him on his claim that the glass wasn't there to begin with he began shouting, pointing his finger is my face, leaning over the counter and screaming at me to leave. Never met anyone so unprofessional and rude. We were told by a friend before we bought our Bobcats "They're nice machines but if you ever need service you're screwed", and that turns out to be an absolute fact.

Just had a small project in my yard and needed something to move 25 yards of topsoil. Rented the ML-55, delivered. very easy process, felt like I was a major contractor that worked with them regularly. Alaskans helping Alaskans! Best price I found in town too - win! Would rent from again in a heart beat.

Would not recommend to anyone! We took our mower to them to get fixed charged us $166 and weeks of time for work that was already done and did not fix the problem. Service manager begged us to bring it back and promised it would be fixed right away. Magically it was now a warranty issue and that they had to order parts. Weeks later still nothing couldn't even get a call back or any info besides it wasn't even being looked at. Had to get Honda corporate involved just to get any answers at all. Weeks later again got the mower finally working and now have claimed that it was all Honda's fault and that they would not reimburse us $166 for the miss diagnoses and waste of labor and time [even though it shouldn't be Honda's responsibility to pay back money Craig Taylor charged wrongfully].

Instead Honda gave them $43 for labor that was on the real fix so we would get that. The COO of this company is who we were dealing with has no idea what customer service is to say the least I will never do business with them or there other branches. Will strongly encourage everyone I know not to as well to avoid the same nightmare and almost the entire season with out our brand new mower.

Very friendly customer service and very helpful parts crew. The sales building is very comfortable and welcoming. Hands down, 5 star service!

Always enjoyed the friendly and accommodating service down at Craig Taylor. Great selection of equipment and parts and if they don't have they always work to get it for you.

Whitney Road office: what a crew! Got it too good with government contracts. Don't expect anyone to be concerned or generous. There are better places of business in town. Something weird about John Deere.