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City Heating & Air Conditioning City Heating and Air Conditioning provides quality, local heating and air conditioning service, installation, and maintenance across East Tennessee! Your home should be a place of comfort. Don't let your HVAC unit ruin that for you. Our trusted HVAC professionals can help keep your unit in tiptop shape and running effectively. Building a new home?

How about an entire commercial development? No matter what your new construction heating and air conditioning needs, we can handle it. From design to installation and service, we have you covered.
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For over 50 years, City Heating and Air Conditioning has provided East Tennesseans with honest, dependable heating and cooling service!. Since 1961, City Heating and Air Conditioning has been the standard of quality HVAC installation and service along with customer satisfaction and service in East Tennessee.
We are proud to be one of the oldest, and most trusted, heating and cooling companies in East Tennessee!. Our expert technicians can handle any residential or commercial heating and air conditioning project, from new construction HVAC installation to retrofits of existing HVAC systems, and beyond! We specialize in the design, installation, and service of air conditioning systems including variable speed units, gas and electric furnaces, and geo-thermal systems.City Heating and Air Conditioning offers a full range of services for residential heating and cooling systems, including air conditioners, electric or gas furnaces, heat pumps, ductless systems, geothermal systems, and variable speed systems.
Would you like to work with a company that values honesty and integrity within itself and to its clients? Are you looking to join a team of expert technicians in both residential and commercial projects? Then City Heat and Air Conditioning is the place for you!
Reviews (13)
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Nancy Schutz
Jun 09, 2022
The repair tech was friendly, professional, and charged a fair price. I was so happy to see him after sitting in the house at 85°!
Belinda Jefferson
May 30, 2022
I had a very good experience. The tech was very nice, and finished in a timely manner.
Sharonne W.
May 26, 2022
This is from my senior family members! BEWARE of CITY HEATING & AIR We are seniors on a fixed income, and where having AC problems, we called them for a service call. Their rep came and after checking our unit advised us it could not be fixed, and we needed a new unit which would cost about $7,000 and since it was going to be in the 90's in a few days we might want to get it fixed immediately.

He left but had the office call right back and set up a new appointment for the next day to get the details and total cost on a new unit which they would bring with them. It cost us $85 service fee for that information (he was here about 30min.) We contacted another licensed electrician who came out the same day, reviewed the unit and said he would return the next day with needed equipment and fix it in about 30 minutes.

He did and charged $256.50 total. We had immediately canceled the 2pm appointment with City Heating & Air. When I contacted the office to voice a complaint, the woman who answered said the rep who came out had been with them the longest of any rep (so that meant he couldn't make a mistake?) and would never intentionally do that. She then said I could do what I wanted and hung up.

I had advised her that my experience would be put on Facebook to warn others and I will also call the BBB to report it. I am a woman of my word so here is my story, PLEASE pass this on since it could help save someone else from a costly mistake by one of their reps.
Cindy Engel
Apr 06, 2022
We always use City Heat & Air whenever we need their services. Their technician repair person Chris is excellent! He is very knowledgeable, super nice & fixed my problem in in like 5 minutes. Turns out we didnt need a new unit, it was just a wiring issue with my Thermostat for the 2nd time. Chris went right to the source because he remembered it had a wiring problem before but a different wire this time. This is an honest company that I would recommend to anyone who needs someone they can trust for repairs on a new unit or repairs.
Anita Airee
Feb 17, 2022
Michael was exceptional in his work when our heat went out in 20 to 30 degree temps. He arrived on a Saturday and secured the necessary part for a rapid repair. In the interim he made sure that the unit was safely shut down and not releasing anything toxic into the house. When the part was secured he installed and waited to make sure the unit was working properly before he left. Exceptional, trustworthy work from a company we have now used for many years. We heard about them from our neighbors and now they are our ONLY go-to company for heating / cooling as their work if exceptional, trustworthy and affordable.
Robert Freeman
Jan 21, 2022
My mother was out of heat for over 24hrs when I called the online technician he started yelling and screaming with me over the phone telling me he was already home and was not coming back out, to make matters worse he hung up in my face. I called the office the next day to speak to a supervisor or the owner and no one ever called me back. That was very unprofessional
Tracy Taylor
Jan 03, 2022
New construction with a couple of problems. Chris quickly responded to both calls and used his superior job knowledge to troubleshoot, identify and correct both problems in a very short amount of time. He says he's "the bald guy with tattoos", request him.
Jordan Johnson
Oct 03, 2021
Derrick and Bill did an awesome job and left me super impressed with the quality of work they did. They cleaned up good and went thru all the thermostat controls with me to double check and make sure everything functioned properly. Thank you guys and thank you Mike for everything. Services: Install AC, Install thermostat, HVAC duct & vent repair, Heating system installation
Jane Miller
Jul 30, 2021
City Heat and Air has put 2 units in for my husband. The first unit had a 5 year warranty an it lasted around 15 years before having a problem. So he decided to use them again. Tim and DJ were the best they explained things so good and so pleasant to be around. I decided to call Mr. Dare to Compare his name is Mike we got to talking about how Jesus Christ had Blessed us all.

He is really nice to talk to. So if you need anything done with your Air Conditioning unit please give them a call you will be pleased with their wonderful service. MY husband decided to get a new unit for the great price they have him.
Chad Frye
Dec 30, 2020
My service tech's name was "Chris". Chris was very knowledgeable, extremely professional, and friendly. His response time to my home was quick and he also did a follow up with me, because he was in the area, and wanted to confirm all was still running well. Highly recommend this company for honesty and fair pricing. Service: A/C system maintenance
Michaelangelo A.
Jan 31, 2020
The driver was obviously speeding up behind me to cut me off as I was merging from the left lane to the single lane getting onto I-40. For some crazy reason, he proceeded to try and go around me while i was halfway into the single lane. I was already 5mph over the speed limit, so he must have been doing 20 over to catch up to me before trying to cut us off and dang near seemed like he was edging his van closer to my rear quarter panel to knock me off the road.

What is wrong with society when someone else life means nothing to them, so they can get somewhere 1min faster. He literally drove one more mile to his destination near Web School where I was going. I will make sure to let all my business owner friends know to ever hire this company while that man is still employed.
Cynthia R.
Jun 02, 2019
Not impressed at all the job was left without installation of the cold air return they took out. They were replacing an older unit needed to make the whole bigger and did NOT do so beat it into the smaller whole. The unit had been damaged at some time because the back was dented was told it wouldn't hurt anything. Left the rest for us to have to do.

Within a week the drain was leaking inside on the floor and I called no one called back until the next day, by then my husband had went and bought silicone and tied to stop it. The guy came and said it was Condensation but it wasn't it was pooring out until we put something on for temporary fix we did the company did nothing!
Dean C.
Aug 09, 2017
One of Knoxville's best HVAC companies. I use them at work and at my house. Every tech from City Heat and Air I've worked with is a solid professional and craftsman. The team they sent to install a mini-split in my data center did a great job as well as the techs that did my home installation of a split-system. They are a little more expensive than most of their competitors but it is well worth it to get the quality of work.