Arrow Building Center

Thermo-Tech always quickly responds to any issues. Our field rep and Customer Service are prompt and responsive. As with any industry, problems can occur. But they are always eager to work with their customers to resolve any issues that arise. As a builder, my husband has installed hundreds, and is impressed with the product quality and value.

When it comes to Thermo-Tech they make a vast variety of windows and patio doors. They offer competitive wages to their employees and are very dedicated to safety in the work place. The windows and patio doors that they offer are well made and made to last. If you are looking for windows check your local window dealer for their products and you will be pleased with your purchase!

I purchased Thermo-Tech windows when we built our new house in February 2021. From the time we moved in the windows howl like crazy whenever there is a breeze. Thermo-Tech has twice sent techs to our house over the last 9 months. The first time they closed out our "service order" without ANY resolution or communication. The second tech who came out confirmed the problem and stated that he's pretty sure the breeze coming through my windows could "put out a lighter" but they have still offered no course of action to rectify the situation.

I have called twice in the last 8 days asking for an update and have been told twice to leave a message and someone would get back to me, but I have yet to get a call back from anyone. It was suggested to me that in one of the phone calls before leaving a message that maybe I should just "put plastic over my windows". which let me tell you is exactly what I want to do in my brand new house with brand new windows.

The installers were fabulous. In and out really promptly and didn't leave a trace. Very satisfied with the whole process.

I work here. It's not a hard job if you are willing to show up on time and participate.

Called this morning to order a replacement part on my casement window that I broke while cleaning my windows. Pam in the order department was excellent and was able to help me and offered to mail the part to me at no cost under warranty. Couldn't be happier.

Terrible Product and worse Customer service. Thermo-techwindows claims that the windows are doing as they are suppose to. You make the call. DO NOT waste your money on a terrible product or company.

Buyer beware. We recently replaced our patio doors with ThermoTech. We researched brands and decided to go with them as our local lumbar company recommended them and their customer service. Their price was good so we thought we'd try it. NO, no no no. One of our doors came warped but we didn't realize it until after it was installed. That was in July.

We do understand the delay due to covid, but no one has communicated with us or cared about the fact that our warped patio door is only partially installed and not insulated. Someone came out to review the warped door, to see if it could be serviced, they then told us that we shouldn't worry about anything, that ThermoTech will replace and install it free of charge. BUT then turned around and claimed they never said that; it turns out the we have to pay for the labor to install.

As of today, we have no replacement door, an improperly installed warped door and have to pay double to have a door fixed that is/was defective from the manufacturer; we've had zero communication from ThermoTech and have had to follow up numerous times (some without any response at all). I suggest to look elsewhere for your door or window replacement. We've been kind and understanding the entire time, but now are angry, put-off and beyond dissatisfied.

I have sold and installed these windows in many homes in northernMichigan. No problems no complaints. I have them in my home allwith366 glass. Great windows. Nice company to do business with.

Shoddy craftsmanship. Sliding mechanisms require you to lift the entire window with both hands to open, they do not slide. Screens all arrived with gaps in all 4 corners, and most of our brand new window frames came scuffed or scratched out of the box. Customer service response was that it would be at least a month before anyone could even come look at our poorly manufactured windows and doors. Unacceptable products and unacceptable customer service. If Wal Mart sold windows, they would be better than these. Don't waste your money with Thermo Tech, buy a quality product instead.