Appliance Master

Great experience with Randy from Appliance Masters. I made an appointment online Monday night as it was after hours for that Thursday. Earlier appointments were available but I had work conflicts so this was the first appointment that worked for my schedule. I received a call the next morning to confirm my 3 hour window of 11-2. Received a text on Thursday at 11:15 that Randy was en route, he arrived about 10 minutes later.

He diagnosed the issue quickly and gave me a quote. He didn't have the part he needed on hand but ordered the part and put me on the schedule for Monday. That was the weekend of the hurricane so we had to reschedule for Tuesday. I received my en route text on Tuesday, he arrived shortly after and fixed my fridge quickly. Loved the convenience of booking online and the text updates and reminders.

He took a credit card on the spot so no calling the main office to give the number over the phone. He took care to wipe his feet before coming in the house. This might be a weird comment and maybe it's just me but I've had some interesting characters show up at my house from other repair companies. Randy was easy to talk to, answered all my questions and I mean this as a compliment was just a normal guy.

Critical: Responsiveness Website says live person answers the phone! I called 7 times on different days and always got an answering machine, they never returned my call, I then emailed them and again no response! Clowns

They came to service my refrigerator and the circuit board was failing. The site they looked on didn't have what we needed so they said the office would contact us. All seems good no contact was ever made! Called them several times no call back! So now my fridge died and had so scramble to get a new one! Don't trust this company they come find the problem to get there initial fee and then there is no fallow up! Please do yourself the favor and don't use this company

I placed a service call on Tuesday 11/6 about 9:30am. Call was answered promptly and an appointment was scheduled for Wednesday 11/7 for a 12-3 service call. What a shock to be scheduled the next day! Received call on Wednesday 11/7 at 11:07 am. Randy (Technician) was ahead of schedule and could arrive earlier than expected if I'd like. Randy was very polite.

I explained that oven didn't light. He hooked up meter to the ignitor and found it faulty (even though it was glowing). He found part on truck. Quoted me install price. He was in and out in 45 minutes. I have a working oven again! Thank you Randy and Appliance Master!

I called yesterday afternoon for a problem with my seven-year-old Kenmore refrigerator. They set up an appointment for today, and Frank came within the promised 3-hour window of time. Everything got fixed, fridge is back to running normally, and Frank was as professional and friendly as could be. Highly recommend. :-

Placed a call for my Kenmore washer got next day service and repair when Sears service wasn't available for four 7 days more. Tech was informative clean and courteous. I will use them again if I ever need them.